Hi Neil I'm a newbie with otrs so my answer could not be completely appropriate but I've asked a similar question just a couple days ago and I solved using info in this page: http://wiki.otrs-forum.de/index.php?title=Queues_in_Customer_Front_End basically, you could leave permissions just as they are, and set which queues the customer can create tickets into in sysconfig area. Hope this helps. 2010/3/14 Neil Grantham

...and it disappeared from Customers 'MyTickets' and 'Company Tickets'

------------------------------ *From:* Neil Grantham *To:* OTRS Mailing list *Sent:* Sunday, 14 March, 2010 11:13:22 *Subject:* [otrs] Customer queues

Hi

I want to give the customer just one queue to add tickets to - 'Support'. So this queue is the only one with 'Users' role attached to it

I then have sub-queues that the Agents will assign this to such as Hardware and Software.

However, if I do this, when the User (customer) tries to look at the ticket it says they have no permission. Is this possible? If so, what do I need to do?

Thanks Neil

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