Confirm your comet, this strange behavior only occurs with only a service, other tickets will not have change. I will more thoroughly review everything and if I find something I comment here. Thanks for the help Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Michiel Beijen Enviado el: Jueves, 28 de Octubre de 2010 01:49 p.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Option Forward missing Hi Julio, Please note that not all articles can be forwarded. Can you please check this? -- Mike On Thu, Oct 28, 2010 at 7:26 PM, DM_Julio Angulo wrote: Good morning, I have installed the version of OTRS 2.4.7 with ITSM 2.1.1 on windows XP platform, the problem faced by agents is that the option has gone forward. this is normal or when updating something loss?. OTRS 2.4.7 – ITSM 2.0.3 OTRS 2.4.7 – ITSM 2.1.1 should report this as a bug or is change the way of work? thanks Julio Cesar Angulo Quiroz Telf.: 997066155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs