Hello ! I use LDAP Backend and I'd like that a customer can see ticket created by all customers . The method with a DB Backend is to attribute the same "Customer Number" (CustomerID => 'customer_id') for all customers. With LDAP, the initial Config.pm contains CustomerID => 'mail' So, I understand that anybody cannot see any tickets. Then, I changed to CustomerID => 'o' ( 'o' have the same value for all customers). But the problem persists !! I already sought the solution in the forum but I did not find Thanks in advance for any help Tojo Randrianaivojaona 18, rue Fouré c.319 44 000 NANTES Tel: 06 33 56 94 84 ra_tojo@yahoo.fr Tojo.Randrianaivojaona@polytech.univ-nantes.fr
With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
Can you help me ?
tojo
----- Message d'origine ----
De : Tojo RANDRIANAIVOJAONA
Hello, On Tue, Mar 28, 2006 at 10:30:00AM +0000, Tojo RANDRIANAIVOJAONA wrote:
With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
You have to insert a new field in your LDAP directory that stores the customer IDs for the customers which tickets should be accessed. For example customer A should access the tickets of B and C via the company ticket link. - Add a new Field CustomerIDS to your LDAP directory - Insert for user A into the CustomerIDs field the customer IDs of B and C seperated by a semilicolon ("B;C;") and - add the new CustomerIDs field to the CustomerUser MAP array in your Kernel/Config file: [....] # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0], [ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0], [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [...] Hope that helps :).
tojo
Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
thank you very much
tj
Tojo Randrianaivojaona
18, rue Fouré
c.319
44 000 NANTES
Tel: 06 33 56 94 84
ra_tojo@yahoo.fr
Tojo.Randrianaivojaona@polytech.univ-nantes.fr
----- Message d'origine ----
De : Christian Schoepplein
With LDAP Backend, Customer user can't see any tickets in section Company tickets !!
You have to insert a new field in your LDAP directory that stores the customer IDs for the customers which tickets should be accessed. For example customer A should access the tickets of B and C via the company ticket link. - Add a new Field CustomerIDS to your LDAP directory - Insert for user A into the CustomerIDs field the customer IDs of B and C seperated by a semilicolon ("B;C;") and - add the new CustomerIDs field to the CustomerUser MAP array in your Kernel/Config file: [....] # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0], [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var', '', 0], [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var', '', 0], [ 'UserLogin', 'Username', 'login', 1, 1, 'var', '', 0], [ 'UserPassword', 'Password', 'pw', 0, 1, 'var', '', 0], [ 'UserEmail', 'Email', 'email', 0, 1, 'var', '', 0], [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0], [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ], [...] Hope that helps :).
tojo
Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (2)
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Christian Schoepplein -
Tojo RANDRIANAIVOJAONA