Hello Renee B, Thanks for quick reply. So, i need to active cronjob to send mail (for every closed ticket) after 2h. 0 */2 * * * $HOME/bin/otrs.SurveyTriggerSendRequests.pl -e >> /dev/null To understand well, this cron will run every 2 hours. How we can make sure that if i close ticket at 10.30 am, survey mail will be send at 12.30 pm. I hope i am clear. ++ ----- Mail original ----- De: "Renee B" À: otrs@lists.otrs.org Envoyé: Mardi 5 Juillet 2016 10:52:09 Objet: Re: [otrs] Survey SendInHoursAfterClose Did you activate the cronjob https://github.com/OTRS/Survey/blob/rel-4_0/var/cron/survey_trigger_send_req... ? Am 05.07.2016 um 10:04 schrieb Pritesh BHEEMANEE: Hello, I have installed Survey package 4.0.1 on OTRS 4. I changed value of Survey::SendInHoursAfterClose to 2 from 0 in order to send an survey email after 2 hours for all closed tickets but it is not sending survey mail after 2h. Survey::SendInHoursAfterClose Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ). Default Value: 0 (working) New Value: 2 (Not working ) PS: I know that it not possible to put 30 mints without development but i believe it should work as its an integer value. Thanks in advanced. Best Regards, Pritesh Bheemanee OTRS 4.0.10-02 PostgreSQL 9.3.5 Perl 5.10.1 (linux) is used. OS: Cent OS 6.5 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs