How could the customers change the ticket id?

Jason

6 Mar 2010 6 Mar '10

2:22 a.m.

hi all: I want some of my customers in one class,so they can view the tickets from others. I use the MultiCustomerIDs.For example: Customer A Primary id: cusA Sec id: web -------- Customer B Primary id:cusB Sec id: web The problem is when i use the customer web interface or email to creat a new ticket,i can't select the ticket id.The new ticket id always be the customer primary id cusA.And the Customer B could see it. There are many customers in one class,so it's difficult to set up like below: Customer A Primary id: cusA Sec id: cusB -------- Customer B Primary id:cusB Sec id: cusA How to achieve this requirement

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listen1001

6 Mar 6 Mar

2:43 a.m.

There is a type mistake.it should be: The?problem?is?when?i?use?the?customer?web?interface?or?email?to?createa?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?bethe?customer?primary?id?cusA. And?the?Customer?B?could not?see?it. 在2010-03-06?10:22:19，Jason??写道：

...

hi?all: I?want?some?of?my?customers?in?one?class,so?they?can?view?the?tickets from?others. I?use?the?MultiCustomerIDs.For?example:

Customer?A Primary?id:?cusA Sec?id:??web -------- Customer?B Primary?id:cusB Sec?id:?web

The?problem?is?when?i?use?the?customer?web?interface?or?email?to?creat a?new?ticket,i?can't?select?the?ticket?id.The?new?ticket?id??always?be the?customer?primary?id?cusA.And?the?Customer?B?could?see?it.

There?are?many?customers?in?one?class,so?it's?difficult?to?set?up?like below:

Customer?A Primary?id:?cusA Sec?id:??cusB -------- Customer?B Primary?id:cusB Sec?id:?cusA

How?to?achieve?this?requirement

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Sourabh Sarwate

9:25 a.m.

Hi I think you can create multiple user id for customer with same customer id for this .. Regards Sourabh Sarwate On Sat, Mar 6, 2010 at 7:52 AM, Jason wrote:

...

hi all: I want some of my customers in one class,so they can view the tickets from others. I use the MultiCustomerIDs.For example:

Customer A Primary id: cusA Sec id: web -------- Customer B Primary id:cusB Sec id: web

The problem is when i use the customer web interface or email to creat a new ticket,i can't select the ticket id.The new ticket id always be the customer primary id cusA.And the Customer B could see it.

There are many customers in one class,so it's difficult to set up like below:

Customer A Primary id: cusA Sec id: cusB -------- Customer B Primary id:cusB Sec id: cusA

How to achieve this requirement

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listen1001

2:50 p.m.

could you please explain it more clearly.A example will be better for me to understand. 在2010-03-06 17:25:33，"Sourabh Sarwate" 写道： Hi I think you can create multiple user id for customer with same customer id for this ..

Sourabh Sarwate

8 Mar 8 Mar

10:20 a.m.

Hi, As per my understanding you want to achieve following scenario; 1) Customer Id A Under Customer Id A their will be Customer B and C. Which you can achieve by multicustoemrids 2) Customer Id B Under Customer Id their will be multiple user B1, B2 B3. 3) Customer Id C Under Customer Id their will be multiple user C1, C2 C3. with point no 2 and 3 from the customer id B and C multiple user can generate the tickets while the customer id will be same.For this you have to create the user under B and with different user name. Regards Sourabh Sarwate. 2010/3/6 listen1001

...

could you please explain it more clearly.A example will be better for me to understand.

在2010-03-06 17:25:33，"Sourabh Sarwate" 写道：

Hi

I think you can create multiple user id for customer with same customer id for this ..

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-- Regards, Sourabh Sarwate

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Jason
listen1001
Sourabh Sarwate