Pictures in public FAQ

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Markus Nagel

6 Jan 2009 6 Jan '09

2:51 p.m.

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights? I'm using otrs 2.3.3 with ITSM 1.2.2 Thanks in advance Markus Nagel

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Michiel Beijen

6 Jan 6 Jan

3:07 p.m.

Hi Markus, Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460 The bug report also suggests the solution but does not contain one. Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jan 6, 2009 at 15:51, Markus Nagel wrote:

...

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?

I'm using otrs 2.3.3 with ITSM 1.2.2

Thanks in advance

Markus Nagel

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Christoph Ohliger

7 Jan 7 Jan

6:44 a.m.

Hi Michiel, Markus, I also had this problem but its working for me now. I gave the rights for agent group users at the corresponding FAQ category ... regards Christoph Michiel Beijen schrieb:

...

Hi Markus,

Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460

The bug report also suggests the solution but does not contain one.

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jan 6, 2009 at 15:51, Markus Nagel mailto:edv@tekomedia.de> wrote:

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?

I'm using otrs 2.3.3 with ITSM 1.2.2

Thanks in advance

Markus Nagel

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Markus Nagel

1:42 p.m.

Hello Christoph, thanks for the suggestion, but I don't think that it is a matter of access rights, as I already mentioned fine in the AgentFrontend - for any agent. Also I mattered, that it doesn't work in the customer nor in the public FAQ. As I understand it, in these surroundings there is nothing to deal with group rights. I think, it really is the described bug. You can also see it, when you look in the html-sourcecode of the public or customer-FAQ. Greetings Markus Nagel Christoph Ohliger schrieb:

...

Hi Michiel, Markus,

I also had this problem but its working for me now. I gave the rights for agent group users at the corresponding FAQ category ...

regards Christoph

Michiel Beijen schrieb:

...
Hi Markus,

Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460

The bug report also suggests the solution but does not contain one.

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jan 6, 2009 at 15:51, Markus Nagel mailto:edv@tekomedia.de> wrote:

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?

I'm using otrs 2.3.3 with ITSM 1.2.2

Thanks in advance

Markus Nagel

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Christoph Ohliger

1:50 p.m.

Hi Markus, as stated below I had the same issue that pictures are not shown in customer and public frontend but in Agent Frontend. After adding this rights its working for me with the same OTRS/ITSM Version as you use. Nevertheless if that doesn´t help in your issue there are maybe several problems ... regards Christoph Markus Nagel schrieb:

...

Hello Christoph, thanks for the suggestion, but I don't think that it is a matter of access rights, as I already mentioned fine in the AgentFrontend - for any agent. Also I mattered, that it doesn't work in the customer nor in the public FAQ. As I understand it, in these surroundings there is nothing to deal with group rights. I think, it really is the described bug. You can also see it, when you look in the html-sourcecode of the public or customer-FAQ.

Greetings

Markus Nagel

Christoph Ohliger schrieb:

...
Hi Michiel, Markus,

I also had this problem but its working for me now. I gave the rights for agent group users at the corresponding FAQ category ...

regards Christoph

Michiel Beijen schrieb:

...
Hi Markus,

Unfortunately this is an open bug: http://bugs.otrs.org/show_bug.cgi?id=3460

The bug report also suggests the solution but does not contain one.

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Tue, Jan 6, 2009 at 15:51, Markus Nagel mailto:edv@tekomedia.de> wrote:

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?

I'm using otrs 2.3.3 with ITSM 1.2.2

Thanks in advance

Markus Nagel

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Michiel Beijen

2 Feb 2 Feb

9:37 p.m.

Today I investigated this issue, also known as bug 3460http://bugs.otrs.org/show_bug.cgi?id=3460, a little further. It is caused by the fact that the rich text editor component must be invoked with the URL to store the images. The problem is that depending on where the article is shown, on the Customer frontend or on the Agent's frontend, the URL should be different. Kind of complicated to resolve, I think. As a workaround I created a little JavaScript which should be added to Kernel/Output/HTML/Standard/FAQ.dtl which rewrites the IMG SRC attributes to match the proper location. It is dirty but works for now. Insert the following at around line 72: <script type="text/javascript"> # small hack by Michiel Beijen - michiel@beefreeit.nl # this script rewrites URLs for images that point to index.pl and points them to customer.pl # see bug # 3460 [http://bugs.otrs.org/show_bug.cgi?id=3460] var imageobjects=document.getElementsByTagName("img"); var arLen=imageobjects.length; for ( var i=0, len=arLen; ihttp://beefreeit.nl On Tue, Jan 6, 2009 at 15:51, Markus Nagel wrote:

...

Hello list, I am very pleased to see that the wysiwyg-editor in FAQ-Module 1.5.4 also deals with pictures and even picture uploads. This works very well in AgentFrontend. But when I change to customer or public frontend, the pictures are not visible and there neither is a placeholder for them. They are simply not there. Returning to AgentFrontend, thea are still there. Is it a matter of configuration or user rights?

I'm using otrs 2.3.3 with ITSM 1.2.2

Thanks in advance

Markus Nagel

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Christoph Ohliger
Markus Nagel
Michiel Beijen