Thanks Gerald, yeah I kinda figured so too.. Nils, well, nothing else actually, just thought to make sure there is no configuration setting for that, instead of creating a Events and so on. Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 13, 2011 at 10:52 PM, Gerald Young wrote:

Pretty much that: Followup state after response for closed ticket, Notification (Event)...

On Wed, Apr 13, 2011 at 4:31 PM, Nils Leideck wrote:

...

Dear Muhammad,

On 13.04.2011, at 22:14, Muhammad El-Sergani wrote:

Is there any other way to notify Agents that a ticket has been re-opened after being closed, other than creating an Event, and enabling in the Ticket settings re-opening old tickets when replied to after being closed?

What else would you like to have?

Cheers, Nils

-- Nils Leideck http://webint.cryptonode.de / a Fractal project

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