Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before
the "Time" TD element:
<td width="10%">
Sweet. Thanks for sharing John.
I think that's really useful and was something I missed from the OOTB solution.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Murray
Sent: 18. august 2009 17:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer
information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before
the "Time" TD element:
<td width="10%">
Hi Lars, what is a OOTB solution? Greetings, -Martin On Aug 19, 2009, at 08:38 , Lars Lindgård wrote:
Sweet. Thanks for sharing John. I think that's really useful and was something I missed from the OOTB solution.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Murray Sent: 18. august 2009 17:57 To: otrs@otrs.org Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before the "Time" TD element:
* Martin Edenhofer
Hi Lars,
what is a OOTB solution?
out of the blue oder out of the box -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
On Aug 19, 2009, at 15:10 , Ralf Hildebrandt wrote:
what is a OOTB solution?
out of the blue oder out of the box
Ups. Ok! :) I was think about this issue of "more needed" info. Would be an "mouse on over" preview of more ticket data be an solution? Or do you it in the small tiny dashboard table? Thanks for feedback! -Martin
Yes, I meant out of the box :) Actually, I like it the way John did it. You see who the ticket is from and if you click on the user-id it will display the history for that particular user. I guess it may be cramped for space if you're running on a low resoulution monitor, but that's not a problem for us. Is an option with user-selectable columns possible? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: 19. august 2009 15:16 To: User questions and discussions about OTRS. Subject: Re: [otrs] Adding CustomerID column to 2.4 dashboard lists On Aug 19, 2009, at 15:10 , Ralf Hildebrandt wrote:
what is a OOTB solution?
out of the blue oder out of the box
Ups. Ok! :) I was think about this issue of "more needed" info. Would be an "mouse on over" preview of more ticket data be an solution? Or do you it in the small tiny dashboard table? Thanks for feedback! -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
John Murray
Sent: 18 August 2009 16:57
To: otrs@otrs.org
Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see
customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as
follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following
before the "Time" TD element:
<td width="10%">
Hi Andrew, just use "<td width="5%">$QData{"Queue"}</td>" this should work fine! ;) -Martin On Aug 19, 2009, at 14:40 , Glossop, Andrew wrote:
A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Murray Sent: 18 August 2009 16:57 To: otrs@otrs.org Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before the "Time" TD element:
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
Thanks a lot guys, for the tweak, to have a bit cooler i've also changed this: $Data{"TicketNumber"}</a> </td> <td width="50%"> Before it was <td width="60%"> Rachid On Wed, Aug 19, 2009 at 05:59:26PM +0400, Путкин Герман wrote:
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
$QData{"Queue","15"}</div> </a> </td>German
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew Sent: Wednesday, August 19, 2009 4:40 PM To: User questions and discussions about OTRS. Subject: [otrs] Adding Queue Name to 2.4 dashboard
A very useful mod. Thanks for sharing.
I added this:
<td width="5%">$QData{"QueueID"}</td>
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Murray Sent: 18 August 2009 16:57 To: otrs@otrs.org Subject: [otrs] Adding CustomerID column to 2.4 dashboard lists
The new dashboard feature of 2.4 is very cool, but we wanted to see customer information about listed tickets.
Here's how I added a column to do this.
Amended Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl as follows:
In dtl:block:ContentLargeTicketGenericRow section, add the following before the "Time" TD element:
<td width="10%">
$QData{"CustomerID","15"}</div> </a> </td>A few lines later in the dtl:block:ContentLargeTicketGenericNone block increase the colspan from 3 to 4.
I hope this is useful to others.
John Murray
George James Software 42-44 High Street Shepperton TW17 9AU United Kingdom Registered in England number 2568792
+44-1932-252568 www.georgejames.com
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Is there a list of params that are supported by QData()? I'm trying to guess the right parameter for "user who is having the ticket currently"... Felix -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von ?????? ?????? Gesendet: Mittwoch, 19. August 2009 15:59 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Adding Queue Name to 2.4 dashboard
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
Hello to all Following the same line , how to put the login name of the user in the dashboard , I tried some lines without sucess !!!! Thanks for all Lucio ?????? ?????? escreveu:
What I really need is the name of the queue, instead of the ID. Can anyone please suggest how to retrieve the queue name instead?
Just type Queue instead QueueID :)
Also I add link to this queue:
<td width="10%">
$QData{"Queue","15"}</div> </a> </td>German
Simple , Very simple
<td width="10%">
Hello to all Following the same line , how to put the login name of the user in
the dashboard , I tried some lines without sucess !!!!
Thanks for all Lucio ?????? ?????? escreveu: What I really need is the name of the queue, instead of the ID. Can
anyone please suggest how to retrieve the queue name instead? Just type Queue instead QueueID :) Also I add link to this queue: <td width="10%">
German ------------------------------------------------------------------------ ---------------------------------------------------------------------
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How to enable this feature but not for the customer instead I would like to
get the name of the Agent.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: mmoj@timocom.com
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Lucio de Aquino Marinho
participants (10)
-
Felix Kratzer -
Glossop, Andrew -
John Murray -
Lars Lindgård -
Lucio de Aquino Marinho -
Markus Moj -
Martin Edenhofer -
Rachid Zarouali -
Ralf Hildebrandt -
Путкин Герман