1. You must connect each service to each customer: otrs/index.pl?Action=AdminCustomerUserService 2. Not queues, I think, but customers, yes. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anders.Bakke@hibu.no Sent: 27. mai 2010 14:59 To: otrs@otrs.org Subject: [otrs] Enabling Service Dropdown Hi I got 2 questions: 1 - We have made a lot of services, but none is showing at the drop down list when you create a new ticket. How do you enable them? 2 - When they're enabled... Is it possible to link them to Customers/Queue? ... Making it possible that different Customers or queue get access to different Services/SLA's... Vennlig hilsen / Kind regards Anders Bakke It Konsulent / It consultant IT Drammen / IT Drammen ________________________________ Postboks 7053 N-3007 Drammen Anders.Bakke@hibu.no mailto:Anders.Bakke@hibu.no%20 www.hibu.no mailto:www.hibu.no%20 Dir. Mob. Tel. Fax. +47 32 20 64 99 +47 97 57 36 11 +47 32 20 64 00 +47 32 20 64 10