I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens.... But wait... when I make a change to the header in the Standard directory file, the change takes effect. So it seems the proper theme is selected in administration but it really isn't. Still checking...... Steve -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, June 26, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working Hi Steve,

Hi everyone, I've created a new theme and it isn't working. Here's what I did....

OTRS v2.2.7 on Redhat EL 5 fully updated

cp -r /opt/otrs/Kernel/Output/HTML/Standard/* /opt/otrs/Kernel/Output/HTML/Helicos

You did this as root right? cp -rp would have been better. Check your file permissions. Re-run ./SetPermissions.sh or modify the permissions per hand. This should fix your problem.

vi'ed the following two files to change the words COMPANY NAME and FOOTER to the company name.

Made the change in mysql

Selected the new theme within the admin tool

Still don't see the theme.

Hope I could help! ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

Is sysconfig the admin tool http://localhost/otrs/index.pl?Action=AgentPreferences ? If so, yes I changed it to the new theme. All permissions seem fine to me now. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano Sent: Thursday, June 26, 2008 11:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working

From sysconfig did you change the DefaultTheme?

HTH, --luca On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla wrote: I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens.... But wait... when I make a change to the header in the Standard directory file, the change takes effect. So it seems the proper theme is selected in administration but it really isn't. Still checking...... Steve -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, June 26, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working Hi Steve,

Hi everyone, I've created a new theme and it isn't working. Here's what I did....

OTRS v2.2.7 on Redhat EL 5 fully updated

cp -r /opt/otrs/Kernel/Output/HTML/Standard/* /opt/otrs/Kernel/Output/HTML/Helicos

You did this as root right? cp -rp would have been better. Check your file permissions. Re-run ./SetPermissions.sh or modify the permissions per hand. This should fix your problem.

vi'ed the following two files to change the words COMPANY NAME and FOOTER to the company name.

Made the change in mysql

Selected the new theme within the admin tool

Still don't see the theme.

Hope I could help! ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

http://www.otrs.com/

This worked thank you Luca! Steve ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano Sent: Thursday, June 26, 2008 11:29 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working No, from the Admin section (you must be an administrator), click on Sysconfig, select the Framework Group, then "Core" on the right panel. HTH, --luca On Thu, Jun 26, 2008 at 5:23 PM, Steve Rizkalla wrote: Is sysconfig the admin tool http://localhost/otrs/index.pl?Action=AgentPreferences ? If so, yes I changed it to the new theme. All permissions seem fine to me now. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano Sent: Thursday, June 26, 2008 11:14 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working

From sysconfig did you change the DefaultTheme?

HTH, --luca On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla wrote: I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens.... But wait... when I make a change to the header in the Standard directory file, the change takes effect. So it seems the proper theme is selected in administration but it really isn't. Still checking...... Steve -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, June 26, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working Hi Steve,

Hi everyone, I've created a new theme and it isn't working. Here's what I did....

OTRS v2.2.7 on Redhat EL 5 fully updated

cp -r /opt/otrs/Kernel/Output/HTML/Standard/* /opt/otrs/Kernel/Output/HTML/Helicos

You did this as root right? cp -rp would have been better. Check your file permissions. Re-run ./SetPermissions.sh or modify the permissions per hand. This should fix your problem.

vi'ed the following two files to change the words COMPANY NAME and FOOTER to the company name.

Made the change in mysql

Selected the new theme within the admin tool

Still don't see the theme.

Hope I could help! ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

The theme works on the logon screen but once logged in, it reverts back to the Standard theme. Logout and refresh and sure enough the theme changes back to the custom theme I created. I just edited both sets of files in the mean time. So my guess is there are multiple areas you change the theme. As Lars suggested here, I don't see any Theme selection anywhere in the personal "customer" account. Cheers, have a good weekend! Steve ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Friday, June 27, 2008 4:29 AM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Theme Not Working Hi Luca, That doesn't matter as long as the user has selected a theme in their own settings. -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano Sent: Thursday, June 26, 2008 5:14 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working From sysconfig did you change the DefaultTheme? HTH, --luca On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla wrote: I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens.... But wait... when I make a change to the header in the Standard directory file, the change takes effect. So it seems the proper theme is selected in administration but it really isn't. Still checking...... Steve -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Thursday, June 26, 2008 9:16 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Theme Not Working Hi Steve, > Hi everyone, I've created a new theme and it isn't working. Here's what > I did.... > > > > OTRS v2.2.7 on Redhat EL 5 fully updated > > > > cp -r /opt/otrs/Kernel/Output/HTML/Standard/* > /opt/otrs/Kernel/Output/HTML/Helicos You did this as root right? cp -rp would have been better. Check your file permissions. Re-run ./SetPermissions.sh or modify the permissions per hand. This should fix your problem. > > vi'ed the following two files to change the words COMPANY NAME and > FOOTER to the company name. > > > > Made the change in mysql > > > > Selected the new theme within the admin tool > > > > Still don't see the theme. Hope I could help! ((enjoy)) -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? > http://www.otrs.com/

Steve Rizkalla wrote:

Can anyone make a suggestion on how and what to back up on a Redhat based OTRS 2.2 machine? I am thinking we’ll need a MySQL agent for BackupExec or Bakbone and simple file system backup the rest….

Sound right?

Always create SQL dumps from your databases and back those up instead of the live database files (which may not work after restoring them). For MySQL you can use the mysqldump command. Our backup software lets you set a command to run before starting the backup, so we created a pre-backup script that creates SQL dumps for all databases. There is a also a backup script in the OTRS distribution that packs the application and the database I believe. I have never used it though. Nils Breunese.