You system IDs are the same (looks like they are both set to the default: 10), change the ID in Framework -> Core -> SystemID so that both systems are unique. Steve On 11 June 2012 09:51, Neil Simpson wrote:

We have two ticket systems running currently and in certain cases they send mail to each other. The problem we have is that tickets are being merged together that shouldn't be due to the numbering in the subject. For example first otrs system had a ticket 1, then second otrs system sends a ticket to it also with ticket 1 number, now there merged but two totally different issues.

Can we change the ticket numbering to make one system unique. so instead of Ticket#2012060110000065, maybe Ticket#2012060110000065a. then both systems could not get tickets confused with one another.

thanks

Neil

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