I am looking to increase the size of the comment box when I edit customer information. I want to be able to see entire comments for each customer when I am making a ticket. Right now the comment cuts off after 22 characters. I found this in the CustomerUser.pm file set customer user preferences $CustomerUserObject->SetPreferences( Key => 'UserComment', Value => 'some comment', UserID => 'some-login', ); Unfortunately I'm not sure what to type in to make the box bigger and the characters not cut off. Am I even in the right place? -Garren McKelvey Roomlinx Network Support Engineer 2150 West 6th Avenue, Suite H Broomfield, Colorado 80020 gmckelvey@roomlinx.com mailto:gmckelvey@roomlinx.com Phone: 303-544-1111 xt. 112 Fax: 303-544-1110 http://www.roomlinx.com http://www.roomlinx.com/ Stock Symbol: RMLX "The information contained in this message may be privileged, confidential, and protected from disclosure. If you are not the intended recipient, or an employee, or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by replying to the message and deleting from your computer. Opinions, conclusions, and other information in this message that do not relate to official Roomlinx business are those of the sender and are neither given nor endorsed by Roomlinx INC.".
Hi, On 29.01.2010, at 22:14, Garren McKelvey wrote:
I am looking to increase the size of the comment box when I edit customer information. I want to be able to see entire comments for each customer when I am making a ticket. Right now the comment cuts off after 22 characters.
search in the Sysconfig for "CustomerInfo", this will guide you to Frontend::Agent in Group Ticket. There you can define how many signs are shown for different Views. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
I'm sorry I still can't find it. I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo. I also looked in frontend::customer and went through every category and didn't find anything about customerinfo there. Am I looking in the wrong spot? From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, January 29, 2010 3:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Increasing the comment box Hi, On 29.01.2010, at 22:14, Garren McKelvey wrote: I am looking to increase the size of the comment box when I edit customer information. I want to be able to see entire comments for each customer when I am making a ticket. Right now the comment cuts off after 22 characters. search in the Sysconfig for "CustomerInfo", this will guide you to Frontend::Agent in Group Ticket. There you can define how many signs are shown for different Views. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Hi, On 30.01.2010, at 00:04, Garren McKelvey wrote:
I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo.
The first option that could fit your needs is called "Ticket::Frontend::CustomerInfoComposeMaxSize" and is by default set to "22" signs. Do a search for the word "customerinfo" in the Sysconfig Startpage ... you should only find the Ticket::Frontend section. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Thank you so much for the help! From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, January 30, 2010 5:43 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Increasing the comment box Hi, On 30.01.2010, at 00:04, Garren McKelvey wrote: I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo. The first option that could fit your needs is called "Ticket::Frontend::CustomerInfoComposeMaxSize" and is by default set to "22" signs. Do a search for the word "customerinfo" in the Sysconfig Startpage ... you should only find the Ticket::Frontend section. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Hi, On 30.01.2010, at 00:04, Garren McKelvey wrote:
I went to sysconfig and went to the Groups and told it to show Ticket. Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo.
The first option that could fit your needs is called "Ticket::Frontend::CustomerInfoComposeMaxSize" and is by default set to "22" signs. Do a search for the word "customerinfo" in the Sysconfig Startpage ... you should only find the Ticket::Frontend section. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
participants (2)
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Garren McKelvey -
Nils Leideck - ITSM