Without editing the file manually, the setting is greyed out so you can't check the box. I've edited framework.xml and I can now change the setting. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: 18 September 2009 12:36 To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Stats Hi Andrew, It's not crippled, but you need to change two things: * Check the box on the left side of the option * Change the value to "Yes" You see, it's not at all impossible to do ;-) -- Michiel On Fri, Sep 18, 2009 at 1:01 PM, Glossop, Andrew wrote: It's crippled by a setting in Kernel\Config\Files\Framework.xml I understand why this setting is NO by default, but is it necessary to cripple it so that admins can't change the config? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew Sent: 18 September 2009 11:37 To: otrs@otrs.org Subject: [otrs] Agent Stats I'm trying to enable Stats::UseAgentElementInStats but the item is greyed out, and doesn't allow me to change it. Is this being set in another file, so you can't override it in the DB? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

FF 3.5.3 ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: 18 September 2009 13:04 To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Stats What browser are you using? On Fri, Sep 18, 2009 at 1:56 PM, Glossop, Andrew wrote: Without editing the file manually, the setting is greyed out so you can't check the box. I've edited framework.xml and I can now change the setting. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: 18 September 2009 12:36 To: User questions and discussions about OTRS. Subject: Re: [otrs] Agent Stats Hi Andrew, It's not crippled, but you need to change two things: * Check the box on the left side of the option * Change the value to "Yes" You see, it's not at all impossible to do ;-) -- Michiel On Fri, Sep 18, 2009 at 1:01 PM, Glossop, Andrew wrote: It's crippled by a setting in Kernel\Config\Files\Framework.xml I understand why this setting is NO by default, but is it necessary to cripple it so that admins can't change the config? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew Sent: 18 September 2009 11:37 To: otrs@otrs.org Subject: [otrs] Agent Stats I'm trying to enable Stats::UseAgentElementInStats but the item is greyed out, and doesn't allow me to change it. Is this being set in another file, so you can't override it in the DB? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/