Hi, this is a rpm's "problem" deal with http://www.linux.com/archive/feed/121476, btw yes it should be the right procedure (there were some thread some times ago on that, look at http://www.mail-archive.com/otrs@otrs.org) On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark wrote:

On 10/28/2010 09:52 AM, Steve Clark wrote:

Hello,

anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.

I got the following: 1:otrs warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew

In doing a diff between the files it looks like ITSM changed these files and now the upgrade didn't work correctly???

I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM modules that said needed to be re-installed. Was this the correct procedure?

Thanks,

-- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Hmmm.... I had messages in the admin->package manager screen that said 3 of the ITSM modules needed to be reinstalled??? Also I am using fedora and centos - could the /etc/init.d/otrs script be changed to ... # -- # check mysql, mysql init script does not have a status check... # -- if test $OTRS_DB_RUNNING -gt 0; then echo -n " Checking $OTRS_USED_DB ..." if $OTRS_USED_DB_TEST >/dev/null 2>&1; then echo " done." else echo " failed." echo " --> Please start the database at first! (service $OTRS_USED_DB start) <--" exit 1; fi else echo " Disabled: $OTRS_USED_DB check!" fi ... in the echo -n " Checking ... " line use the variable from the /etc/sysconfig/otrs file for the database used instead of hardcoding MySQL. Steve On 10/28/2010 10:22 AM, Michiel Beijen wrote:

Hi Stephen,

These files are modified by installing ITSM; which means they're different than in the original RPM. The upgrade worked perfectly!

You copied them back to the original location, then re-installed ITSM (which in turn overwrites the files); those steps were superfluous. -- Mike

On Thu, Oct 28, 2010 at 4:18 PM, Steve Clark wrote:

...

On 10/28/2010 09:52 AM, Steve Clark wrote:

Hello,

anyone tried to upgrade from 2.4.7 to 2.4.9 with ITSM installed.

I got the following: 1:otrs warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl.rpmnew warning: /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl created as /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl.rpmnew

In doing a diff between the files it looks like ITSM changed these files and now the upgrade didn't work correctly???

I cp the *.dtl.rpmnew to the corresponding .dtl then reinstalled the ITSM modules that said needed to be re-installed. Was this the correct procedure?

Thanks,

-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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-- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com