Added additional information to the AgentTicketZoom template

Kelly Barrett

14 Jan 2010 14 Jan '10

2:29 a.m.

Hi all, I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address. I've been trying to figure out how to make that data available in the dtl, but I can't seem to figure out exactly how to get that information and make it available through $Data in the template. Can anyone point me in the right direction on how I can do this? Thanks, Kelly.

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Михаил Лукин

14 Jan 14 Jan

2:43 p.m.

New subject: Added additional information to the AgentTicketZoom template

Try $QData instead of $Data On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett wrote:

...

Hi all,

I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address.

I've been trying to figure out how to make that data available in the dtl, but I can't seem to figure out exactly how to get that information and make it available through $Data in the template.

Can anyone point me in the right direction on how I can do this?

Thanks, Kelly.

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Kelly Barrett

24 Jan 24 Jan

11:27 p.m.

New subject: Added additional information to the AgentTicketZoom template

Thanks for your response, but I think the problem isn't using $Data or $QData, but that the actual data isn't available in the template.

...

From my understanding I need to change the code on the controller to add the data I need into the $Data/$QData variables, and that is what I am having difficulty trying to work out how to do.

I'm guessing I need to change Kernel/Modules/AgentTicketZoom.pm to be able to make available the current Queue Comment field and Customer email address, but I can't work out how I can access that data. Can anyone point me in the right direction? Thanks, Kelly On Fri, Jan 15, 2010 at 1:43 AM, Михаил Лукин wrote:

...

Try $QData instead of $Data

On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett wrote:

...
Hi all,

I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address.

I've been trying to figure out how to make that data available in the dtl, but I can't seem to figure out exactly how to get that information and make it available through $Data in the template.

Can anyone point me in the right direction on how I can do this?

Thanks, Kelly.

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-- regards, Mihail

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Martin Edenhofer

28 Jan 28 Jan

12:44 p.m.

New subject: Added additional information to the AgentTicketZoom template

Hi Kelly, only the queue name is available in the template (AgentTicketZoom.dtl) of ticket zoom per default. To be able to access also queue attributes in the template file you need to do an lookup (via the QueueObject) in Kernel/Modules/AgentTicketZoom.pm and put it also into the template (Output() or/and Block() - depends where you want it). Greetings, -Martin On 25.01.2010, at 00:27, Kelly Barrett wrote:

...

Thanks for your response, but I think the problem isn't using $Data or $QData, but that the actual data isn't available in the template.

From my understanding I need to change the code on the controller to add the data I need into the $Data/$QData variables, and that is what I am having difficulty trying to work out how to do.

I'm guessing I need to change Kernel/Modules/AgentTicketZoom.pm to be able to make available the current Queue Comment field and Customer email address, but I can't work out how I can access that data.

Can anyone point me in the right direction?

Thanks, Kelly

On Fri, Jan 15, 2010 at 1:43 AM, Михаил Лукин wrote: Try $QData instead of $Data

On Thu, Jan 14, 2010 at 5:29 AM, Kelly Barrett wrote: Hi all,

I want to be able to display in the AgentTicketZoom page the Comment field of the queue the ticket is in, and also the customer email address.

I've been trying to figure out how to make that data available in the dtl, but I can't seem to figure out exactly how to get that information and make it available through $Data in the template.

Can anyone point me in the right direction on how I can do this?

Thanks, Kelly.

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Kelly Barrett
Martin Edenhofer
Михаил Лукин