PROBLEM DESCRIPTION =================== Dear All: We have decided to give the OTRS ticketing system a try and installed it within our IT setup to utilize it by the IT helpdesk team. After the installation we attempted to link the system to our company LDAP but for some reason it wasn't successful. Attached is the configuration file. We marked out the changes we made on the file. I would appreciate it if you can review it and let us know what is it that we did wrong. Thanks Ziyad 1) Downloaded the application & installed it. 2) The system was installed on a local machine (created the admin account , user name & password) 3) We attempted to link the system to our active directory LDAP after reading the instructions on do so. 4) After modifying the config file, the link wasn't working. 5) Attached is a copy of the config files with our changes. Thanks all for your help. Ziyad EL-Zeaiter Service Manager - Corporate IT Dubai Aviation City Corporation ** P.O.Box 282228 Dubai, U.A.E. * +971.4.3649983 7 +971.4.3648899 ** z.zeaiter@dwc.ae URL www.dwc.ae http://www.dwc.ae/ This message, together with any attachments, may contain confidential information which is intended only for disclosure to and use by certain identified persons. If you are not the intended recipient, please inform the sender immediately and delete this email. You should not copy this email or use it for any purpose nor disclose its contents to any other person. Thank you.
