Dear list I see the state machine but i have a little mismatch In the general catalogue ITSM::ChangeManagement::WorkOrder::State I have this: Accepted Canceled Closed Created In Progress Ready And in the state Machine I can’t have the state closed When I want to add a new State transition I just have this: created, accepted, ready, in progress fermé, canceled and Start I think I do change the Closed state by “fermé” but I don’t remember where Can you help me Best regards S. bory De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Anton Gubar'kov Envoyé : mercredi 30 juin 2010 21:20 À : OTRS::ITSM User questions and discussions Objet : Re: [itsm] change management Please see the docs on state machine. The list of avialble states is limited by states currently permitted according to the state machine. 2010/6/30 Sebastien Bory Dear lists, I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order, But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)? Thank Sébastien Bory --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hello, You can create an approval workorder inside your change template, and then make a condition in which when the mentioned workorder goes to state accepted, then your change will go from requested to approved. Save it and create a new change based on that template. When the approval workorder gets assigned to someone and that someone goes to Report and accepts it, then thanks to your condition, your change now will be approved. Leonardo Certuche On 2 July 2010 07:46, Lovemore Chirombe wrote:

Hi Sebastien

I am new to otrs change management. How do i set the conditions so that the status of the change can move from requested to approval??

Thank you, Lovemore Chirombe

On Wed, Jun 30, 2010 at 4:51 PM, Sebastien Bory wrote:

...

Dear lists,

I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,

But when I create a WO, the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel) why I can’t see the other state (in progress, fermé, …..)?

Thank

* *

*Sébastien Bory

*

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