Hi all Is there any way to set default ticket type to "Incident". When customers send emails reporting problems, the ticket is created into the postmaster queue, and the ticket type is set to 'default'. Where can I config this behavior? thanks in advance.
Hi Magiboiz,
You can't define this in SysConfig but you can create a PostMaster filter
which sets X-OTRS-Type to Incident.
hth,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Mon, Oct 19, 2009 at 1:23 PM, magicboiz
Hi all
Is there any way to set default ticket type to "Incident". When customers send emails reporting problems, the ticket is created into the postmaster queue, and the ticket type is set to 'default'. Where can I config this behavior?
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Hi @ all, Am 19.10.2009 um 15:34 schrieb Michiel Beijen:
You can't define this in SysConfig but you can create a PostMaster filter which sets X-OTRS-Type to Incident.
if the Ticket Type is enabled - and no other rule is defined - then all incoming emails are saved with the Ticket Type Database ID 1. Nils Leideck -- Nils Leideck Senior Consultant https://webint.cryptonode.de / a Fractal project
participants (3)
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magicboiz -
Michiel Beijen -
Nils Leideck - ITSM