Leonardo, this may be overly simple, but have you had a look in Frontend::Agent::ViewMyWorkOrdersOverview ( http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfi... ). There are Workorder states that have to be listed for them to be viewed in the Overview panel. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk@dornc.com

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Leonardo Certuche 11/30/2010 12:22 PM >>> Hello there,

On the current implementation we're supporting, when a workorder is assigned to a given Agent, his AgentITSMChangeMyWorkOrders counter is not being updated. It shows zero (0) even though a workorder is already assigned to him. The Agent has RW permission under the following groups: itsm-change itsm-change-builder itsm-change-manager users Am I missing some other configuration? Thanks in advance, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------