Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel.
Hi, Yes, it's possible. You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file. Example : CustomerUserEmailUniqCheck => 0, Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: quarta-feira, 1 de Abril de 2015 21:44 Para: OTRS Assunto: [itsm] Emails and customer users Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel.
Marco, hi. I tried to find the line you told me, but i couldnt find it. Please send me the right sintay to add the line. Thanks. Daniel. From: marco.ferreira@informadb.pt To: itsm@otrs.org Date: Thu, 2 Apr 2015 10:24:12 +0100 Subject: Re: [itsm] Emails and customer users Hi, Yes, it’s possible. You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file. Example : CustomerUserEmailUniqCheck => 0, Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: quarta-feira, 1 de Abril de 2015 21:44 Para: OTRS Assunto: [itsm] Emails and customer users Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Hi, Please add the configuration on the attached file. I have installed the last version 4.0.7., please make sure if this configuration is compatible with your ORTS version. After that, reload your OTRS service. Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: segunda-feira, 6 de Abril de 2015 17:56 Para: OTRS Assunto: Re: [itsm] Emails and customer users Marco, hi. I tried to find the line you told me, but i couldnt find it. Please send me the right sintay to add the line. Thanks. Daniel. ________________________________ From: marco.ferreira@informadb.ptmailto:marco.ferreira@informadb.pt To: itsm@otrs.orgmailto:itsm@otrs.org Date: Thu, 2 Apr 2015 10:24:12 +0100 Subject: Re: [itsm] Emails and customer users Hi, Yes, it's possible. You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file. Example : CustomerUserEmailUniqCheck => 0, Marco De: itsm-bounces@otrs.orgmailto:itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: quarta-feira, 1 de Abril de 2015 21:44 Para: OTRS Assunto: [itsm] Emails and customer users Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Thank you very much for the info. Daniel. From: marco.ferreira@informadb.pt To: itsm@otrs.org Date: Tue, 7 Apr 2015 10:43:15 +0100 Subject: Re: [itsm] Emails and customer users Hi, Please add the configuration on the attached file. I have installed the last version 4.0.7., please make sure if this configuration is compatible with your ORTS version. After that, reload your OTRS service. Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: segunda-feira, 6 de Abril de 2015 17:56 Para: OTRS Assunto: Re: [itsm] Emails and customer users Marco, hi. I tried to find the line you told me, but i couldnt find it. Please send me the right sintay to add the line. Thanks. Daniel. From: marco.ferreira@informadb.pt To: itsm@otrs.org Date: Thu, 2 Apr 2015 10:24:12 +0100 Subject: Re: [itsm] Emails and customer usersHi, Yes, it’s possible. You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file. Example : CustomerUserEmailUniqCheck => 0, Marco De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino Enviada: quarta-feira, 1 de Abril de 2015 21:44 Para: OTRS Assunto: [itsm] Emails and customer users Hi, I am using the OTRS version 3.3.9. I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers. ¿Is there any way to enable that? Thank you in advance. Daniel. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
Hi all. About unique mail addresses...
When applying this kind of conf, what is the behavior when the agent send a
reply or (worst case) when a new mail come to a queue?
Once I can have multiple occurrences of a same email address in
customer_user, they could be associated with different customer ids... Not?
Will the new ticket remain without any customer company link??
Thanks.
Em quarta-feira, 1 de abril de 2015, Daniel D'Agostino
Hi,
I am using the OTRS version 3.3.9.
I create a customer user and I assign him an email address. Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers.
¿Is there any way to enable that?
Thank you in advance. Daniel.
-- Eduardo B Ribeiro 21 9977-9504 RJ - Brasil
participants (3)
-
Daniel D'Agostino -
Eduardo B Ribeiro -
Marco Ferreira