Hi, There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html Best Regards, João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pthttp://www.novabase.pt [cid:image001.gif@01CAC6B0.05061970] From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Thursday, March 18, 2010 2:57 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] make freetext mandatory depending on the theme chosen Hello! No answers on this topic so far? Thanks, Leonardo Certuche On 16 March 2010 14:52, Leonardo Certuche mailto:leonardo.certuche@itcon-ltda.com> wrote: Hello there! I have a question about freetext and themes that hopefully some of you guys will answer: Is it possible to make mandatory a freetext for a given theme and optional for others? We'd like to have a single OTRS as the service desk application available for several areas, each area using different freefields. Any comment is greatly appreciated. Leonardo Certuche

hi, i am looking for a similar solution. but instead of having the freetext fields depending on the theme, wouldnt it be better having them depend on the selected queue or service? i asked about this on the mailing list before (http://www.mail-archive.com/otrs@otrs.org/msg31475.html). please tell me what you think about it. regard, maurice On 03/18/2010 10:38 PM, Leonardo Certuche wrote:

Thanks João,

I just filled a request enhancement at http://bugs.otrs.org/show_bug.cgi?id=5146 in case someone wants to be CCed

Leonardo Certuche

On 18 March 2010 10:31, João Zorro mailto:joao.zorro@novabase.pt> wrote:

Hi,

There is an old post waiting for answers ,about the same issue http://lists.otrs.org/pipermail/otrs/2010-February/031158.html

Best Regards,

* *

*João Zorro*

*Managed Services*

.............................................................................................................

*Novabase *Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa* -* Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt http://www.novabase.pt *cid:image002.gif@01CA8E25.624E8E50*

*From:* otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Thursday, March 18, 2010 2:57 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] make freetext mandatory depending on the theme chosen

Hello!

No answers on this topic so far?

Thanks,

Leonardo Certuche

On 16 March 2010 14:52, Leonardo Certuche mailto:leonardo.certuche@itcon-ltda.com> wrote:

Hello there!

I have a question about freetext and themes that hopefully some of you guys will answer:

Is it possible to make mandatory a freetext for a given theme and optional for others? We'd like to have a single OTRS as the service desk application available for several areas, each area using different freefields.

Any comment is greatly appreciated.

Leonardo Certuche

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