Worked like a charm thank you much Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Tuesday, August 28, 2012 1:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Require service/sla http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=380;ZoomBackL...; try that On Aug 28, 2012, at 20:18 , "Gadow, Shawn" mailto:sgadow@ocusd.net> wrote: I would like to require my customers when submitting a ticket to choose a Service and SLA Queue/Subject/Text and my custom fields are required however Service and SLA are not and I cannot seem to locate anywhere how to do this. I attempted to add Class => "Validate_Required ", To the CustomerTicketMessage.pm locations for the Service and SLA and flushed the cache but it isn't working Also one more question is it possible to default the text box to its minimum scalable size on the customer ticket submit page? Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Team, Sorry if I am repeating this question, but I didn't find good document on how to setup customer companies, how to assign customer users to specific company, how to create queues specific to a company and how to create power users (???) per company who can see all tickets for that company. Can someone point me in right direction please? Thanks in advance... GoodWills Parag Bhalerao