The Module should look like this ITSM::ConfigItem::Software::Manufacturer ITSM::ConfigItem::Software::Manufacturer::LicenceType ITSM::ConfigItem::Software::Manufacturer::Type or ITSM::ConfigItem::Software::Manufacturer ITSM::ConfigItem::Software::Manufacturer::ProductType::LicenceType ITSM::ConfigItem::Software::Manufacturer::ProductType::Type Instead of ITSM::ConfigItem::Software::LicenceType ITSM::ConfigItem::Software::Type Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: MMoj@timocom.com To: "User questions and discussions about OTRS." Date: 13.11.2009 14:42 Subject: Re: [otrs] Subcategories in CI Modules Sent by: otrs-bounces@otrs.org Thats not what I´m looking for. I´m looking for a way to create something like groups under a ConfigItem. The ConfigItem is Software, there shoulb be a group called Manufacturer or a group called Microsoft Office or Microsoft OS and when you click on that group all CI´s should be listed which are in this group. We have up to 50.000 licences for different softwares. So when I´m looking for one specific licence I do not want to see all, just the groups where the licences are lockated in. So it should work like a tree. CI - > Software - > Microsoft Office CI - > Software - > Microsoft OS CI - > Software - > Adobe Creative Studio etc. I looking for a way to manage to build thing up to be like in my example. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a newMarco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new From: Marco Vannini To: "User questions and discussions about OTRS." Date: 13.11.2009 14:20 Subject: Re: [otrs] Subcategories in CI Modules Sent by: otrs-bounces@otrs.org example: in General Catalog Management I've defined a new ITSM::ConfigItem::LDAP::Type with value master or slave the in config item management i've  defined something like: onfig Item LDAP Class: Version: 3 Created by: e-crippaf (Francesco Crippa) Created: 04/08/2009 11:33:13 Definition: [     {         Key => 'Description',         Name => 'Description',         Searchable => 1,         Input => {             Type => 'TextArea',         },     },     {         Key => 'Port',         Name => 'Port',         Searchable => 1,         Input => {             Type => 'Text',         },     },     {         Key => 'Type',         Name => 'Type',         Searchable => 1,         Input => {             Type => 'GeneralCatalog',             Class => 'ITSM::ConfigItem::LDAP::Type',             Required => 1,         },     },     {         Key => 'Start script',         Name => 'Start script',         Searchable => 0,         Input => {             Type => 'Text',      Size => 100,             MaxLength => 100,             Required => 1,         },     },     {         Key => 'Datafile dir',         Name => 'Datafile dir',         Searchable => 0,         Input => {             Type => 'Text',      Size => 100,             MaxLength => 100,             Required => 1,         },     },     {         Key => 'Note',         Name => 'Note',         Searchable => 1,         Input => {             Type => 'TextArea',             Required => 1,         },         CountMin => 0,         CountDefault => 0,     }, ]; On Fri, Nov 13, 2009 at 2:00 PM, wrote: Hello OTRS Mailinglist, I need to create something like subcategories in the CI Module just like in the example. Maybe someone can help me with a way to do it or a work around CI Module->Software->Manufacturer->Product Software->Microsoft->Office Software->Microsoft->Operating System etc. Is it possible to enabel a listing like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hmmmm .... no other way to do it like I would like to have it? I realy would prefere to create it like a Tree CI ->Software -->Manufacturer --->Product Type ---->Item ---->Item ---->Item ---->Item ---->Item etc. No possibility to enable such a feature ? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 13.11.2009 14:52 Subject: Re: [otrs] Subcategories in CI Modules Sent by: otrs-bounces@otrs.org Oh yes, I understand ... I've solved this issue with a new category and then I've linked them each other ...  I know is not really the same thing but it is good to browse On Fri, Nov 13, 2009 at 2:41 PM, wrote: Thats not what I´m looking for. I´m looking for a way to create something like groups under a ConfigItem. The ConfigItem is Software, there shoulb be a group called Manufacturer or a group called Microsoft Office or Microsoft OS and when you click on that group all CI´s should be listed which are in this group. We have up to 50.000 licences for different softwares. So when I´m looking for one specific licence I do not want to see all, just the groups where the licences are lockated in. So it should work like a tree. CI - > Software - > Microsoft Office CI - > Software - > Microsoft OS CI - > Software - > Adobe Creative Studio etc. I looking for a way to manage to build thing up to be like in my example. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new From: Marco Vannini To: "User questions and discussions about OTRS." < otrs@otrs.org> Date: 13.11.2009 14:20 Subject: Re: [otrs] Subcategories in CI Modules Sent by: otrs-bounces@otrs.org example: in General Catalog Management I've defined a new ITSM::ConfigItem::LDAP::Type with value master or slave the in config item management i've  defined something like: onfig Item LDAP Class: Version: 3 Created by: e-crippaf (Francesco Crippa) Created: 04/08/2009 11:33:13 Definition: [     {         Key => 'Description',         Name => 'Description',         Searchable => 1,         Input => {             Type => 'TextArea',         },     },     {         Key => 'Port',         Name => 'Port',         Searchable => 1,         Input => {             Type => 'Text',         },     },     {         Key => 'Type',         Name => 'Type',         Searchable => 1,         Input => {             Type => 'GeneralCatalog',             Class => 'ITSM::ConfigItem::LDAP::Type',             Required => 1,         },     },     {         Key => 'Start script',         Name => 'Start script',         Searchable => 0,         Input => {             Type => 'Text',      Size => 100,             MaxLength => 100,             Required => 1,         },     },     {         Key => 'Datafile dir',         Name => 'Datafile dir',         Searchable => 0,         Input => {             Type => 'Text',      Size => 100,             MaxLength => 100,             Required => 1,         },     },     {         Key => 'Note',         Name => 'Note',         Searchable => 1,         Input => {             Type => 'TextArea',             Required => 1,         },         CountMin => 0,         CountDefault => 0,     }, ]; On Fri, Nov 13, 2009 at 2:00 PM, wrote: Hello OTRS Mailinglist, I need to create something like subcategories in the CI Module just like in the example. Maybe someone can help me with a way to do it or a work around CI Module->Software->Manufacturer->Product Software->Microsoft->Office Software->Microsoft->Operating System etc. Is it possible to enabel a listing like this? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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