tutorial with screen captures to explain use of otrs to beginners ?

newer
Out of memory error Apache + MSSQL

older
migrate OTRS installation to new...

otrslist.20.eaumont＠spamgourmet.org

17 Jul 2009 17 Jul '09

1:41 p.m.

Hello, I'm new to OTRS. I think it sounds like a very good software, but new to OTRS and any CRM software in general, I've found OTRS not so intuitive. Would be a tutorial with screen captures somewhere ? I haven't found. Thanks in advance, Eric Aumont

Show replies by date

Michiel Beijen

20 Jul 20 Jul

2:21 p.m.

New subject: tutorial with screen captures to explain use of otrs to beginners ?

Hi Eric, There's a YouTube video that might be of interest to you: http://www.youtube.com/watch?v=eKvOKO41hDI Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Fri, Jul 17, 2009 at 15:41, wrote:

...

Hello,

I'm new to OTRS. I think it sounds like a very good software, but new to OTRS and any CRM software in general, I've found OTRS not so intuitive.

Would be a tutorial with screen captures somewhere ? I haven't found.

Thanks in advance,

Eric Aumont

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

otrslist.20.eaumont＠spamgourmet.org

22 Jul 22 Jul

8:26 a.m.

New subject: tutorial with screen captures to explain use of otrs to (otrslist: otrs-bounces@otrs.org exclusive) beginners ?

Thanks Michiel, in french would be fantastic, but I wouldn't have thought such videos exist (I've found a second one). Anyway we have started with OTRS and will learn progressively.. Eric Aumont otrs-bounces@otrs.org a écrit :

...

Hi Eric,

There's a YouTube video that might be of interest to you:

http://www.youtube.com/watch?v=eKvOKO41hDI

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Fri, Jul 17, 2009 at 15:41, mailto:otrslist.20.eaumont@spamgourmet.org> wrote:

Hello,

I'm new to OTRS. I think it sounds like a very good software, but new to OTRS and any CRM software in general, I've found OTRS not so intuitive.

Would be a tutorial with screen captures somewhere ? I haven't found.

Thanks in advance,

Eric Aumont

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Michiel Beijen

8:46 a.m.

New subject: tutorial with screen captures to explain use of otrs to (otrslist: otrs-bounces@otrs.org exclusive) beginners ?

Hi Eric, Great... learning by doing is a good idea. If you happen to run into issues, and you do not see them addressed in the documentation or the mailing list archives, do feel free to ask around here on the mailinglist. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 22, 2009 at 10:26, wrote:

...

Thanks Michiel,

in french would be fantastic, but I wouldn't have thought such videos exist (I've found a second one). Anyway we have started with OTRS and will learn progressively..

Eric Aumont

otrs-bounces@otrs.org a écrit :

Hi Eric,

There's a YouTube video that might be of interest to you:

http://www.youtube.com/watch?v=eKvOKO41hDI

Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Fri, Jul 17, 2009 at 15:41, wrote:

...
Hello,

I'm new to OTRS. I think it sounds like a very good software, but new to OTRS and any CRM software in general, I've found OTRS not so intuitive.

Would be a tutorial with screen captures somewhere ? I haven't found.

Thanks in advance,

Eric Aumont

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

5841

Age (days ago)

5846

Last active (days ago)

List overview

Download

3 comments

2 participants

participants (2)

Michiel Beijen
otrslist.20.eaumont＠spamgourmet.org