strange problem in fetching email
Hi all, i dont know why, but the emails are fetched every hour instead of every 10 minutes... the crontab is correctly configure the get them very 10 minutes... (the default otrs crontab)... any idea ? regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) www.bwinparty.comhttp://www.bwinparty.com/ This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system. Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
Run:
*crontab -l -u otrs | egrep -v '^#|^$'*
The default output must be like this:
MAILTO="root@localhost"
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
**/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null*
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null
You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the
default time.
Than you restart the Otrs Crontab.
*/opt/otrs/bin/Cron.sh restart otrs*
Best regards.
*Dilson Tomé Rainov
*
On Tue, Apr 10, 2012 at 10:37, Luca Domenella
Hi all,****
** **
i dont know why, but the emails are fetched every hour instead of every 10 minutes…****
the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…****
** **
any idea ?****
** **
regards,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi Dilson,
yes its correct, you mean the crontab schedule or the timeout to get the email from the POP3 server ?
the strange thing is that I see the cron starting every 10 minutes on the cron log:
Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)
Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl >> /dev/null)
Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly)
Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)
Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)
Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null)
Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null)
But just every hour fetching the email from the log messages:
Apr 9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) from email/ip address.
Apr 9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) from email/ip address.
Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) from email/ip address.
Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.
Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.
Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.
Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.
Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.
Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.
Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 email(s) from email/ip address.
Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from assistenza@burracomania.it/pop.europe.secureserver.net.
Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 email(s) from email/ip address.
Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address.
Im going to check
regards,
Luca Domenella
T: +39 06 98962316
M: +39 3426919354
E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
www.bwinparty.comhttp://www.bwinparty.com/
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dilson Tomé
Sent: martedì 10 aprile 2012 16:07
To: otrs@otrs.org
Subject: Re: [otrs] strange problem in fetching email
Run:
crontab -l -u otrs | egrep -v '^#|^$'
The default output must be like this:
MAILTO="root@localhost"
20 0 * * 0 $HOME/bin/otrs.DeleteCache.plhttp://otrs.DeleteCache.pl --expired >> /dev/null
30 0 * * 0 $HOME/bin/otrs.LoaderCache.plhttp://otrs.LoaderCache.pl -o delete >> /dev/null
*/20 * * * * $HOME/bin/otrs.GenericAgent.plhttp://otrs.GenericAgent.pl >> /dev/null
*/10 * * * * $HOME/bin/otrs.GenericAgent.plhttp://otrs.GenericAgent.pl -c db >> /dev/null
45 */2 * * * $HOME/bin/otrs.PendingJobs.plhttp://otrs.PendingJobs.pl >> /dev/null
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null
*/10 * * * * $HOME/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl >> /dev/null
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.plhttp://otrs.RebuildTicketIndex.pl >> /dev/null
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.plhttp://otrs.DeleteSessionIDs.pl --expired >> /dev/null
35 * * * * $HOME/bin/otrs.UnlockTickets.plhttp://otrs.UnlockTickets.pl --timeout >> /dev/null
You may edit the /opt/otrs/var/cron/postmaster_mailbox and change the default time.
Than you restart the Otrs Crontab.
/opt/otrs/bin/Cron.sh restart otrs
Best regards.
Dilson Tomé Rainov
On Tue, Apr 10, 2012 at 10:37, Luca Domenella
Manually run the file.
root#:/ *su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*
Try to measure the spend time.
Look this...
*time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*
real 0m0.393s
user 0m0.296s
sys 0m0.048s
It is get the pop3 mail from gmail.
Regards.
--! *Dilson Tomé
(11) 8013-7803
*
On Tue, Apr 10, 2012 at 11:13, Luca Domenella
Hi Dilson,****
** **
yes its correct, you mean the crontab schedule or the timeout to get the email from the POP3 server ?****
the strange thing is that I see the cron starting every 10 minutes on the cron log:****
** **
Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl >> /dev/null)****
Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly) ****
Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)****
Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
** **
But just every hour fetching the email from the log messages:****
Apr 9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) from email/ip address.****
Apr 9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) from email/ip address.****
Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) from email/ip address.****
Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 email(s) from email/ip address.****
Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from assistenza@burracomania.it/pop.europe.secureserver.net.****
Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 email(s) from email/ip address.****
Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address.****
** **
Im going to check****
** **
regards,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Dilson Tomé *Sent:* martedì 10 aprile 2012 16:07 *To:* otrs@otrs.org *Subject:* Re: [otrs] strange problem in fetching email****
** **
** **
Run:****
** **
*crontab -l -u otrs | egrep -v '^#|^$'*****
** **
The default output must be like this:****
** **
MAILTO="root@localhost"****
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null****
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null****
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null****
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null****
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null****
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null****
**/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null*****
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null****
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null* ***
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null****
** **
** **
You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the default time.****
** **
Than you restart the Otrs Crontab.****
** **
*/opt/otrs/bin/Cron.sh restart otrs*****
** **
Best regards.****
** **
*Dilson Tomé Rainov*****
****
On Tue, Apr 10, 2012 at 10:37, Luca Domenella < Luca.Domenella@bwinparty.com> wrote:****
Hi all,****
****
i dont know why, but the emails are fetched every hour instead of every 10 minutes…****
the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…****
****
any idea ?****
****
regards,****
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
****
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Looking at log file, there is on the table a record about a postmaster session that do not exist anymore on the system:
mysql> select * from process_id where process_name = 'PostMasterMailbox';
+-------------------+------------+------------------+----------------+----------------+
| process_name | process_id | process_host | process_create | process_change |
+-------------------+------------+------------------+----------------+----------------+
| PostMasterMailbox | 27767 | giocodigitale.it | 1334065802 | 1334065802 |
+-------------------+------------+------------------+----------------+----------------+
I tried this as found on the mailing list archive: delete from process_id where process_name = 'PostMasterMailbox';
Then I will see what happen between 5 minutes (next scheduled postmail mailbox)
Will let u know
Regards,
Luca Domenella
T: +39 06 98962316
M: +39 3426919354
E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
www.bwinparty.comhttp://www.bwinparty.com/
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dilson Tomé
Sent: martedì 10 aprile 2012 16:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email
Manually run the file.
root#:/ su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl'
Try to measure the spend time.
Look this...
time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl'
real 0m0.393s
user 0m0.296s
sys 0m0.048s
It is get the pop3 mail from gmail.
Regards.
--! Dilson Tomé
(11) 8013-7803
On Tue, Apr 10, 2012 at 11:13, Luca Domenella
Hi,
i found the problem, i don’t know why, but it looks that after fetching the emails, otrs do not remove the processed from the table process_id, is it a BUG ? im using otrs 3.1.2
let me know….
Br,
Luca Domenella
T: +39 06 98962316
M: +39 3426919354
E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
www.bwinparty.comhttp://www.bwinparty.com/
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Domenella
Sent: martedì 10 aprile 2012 16:36
To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email
Looking at log file, there is on the table a record about a postmaster session that do not exist anymore on the system:
mysql> select * from process_id where process_name = 'PostMasterMailbox';
+-------------------+------------+------------------+----------------+----------------+
| process_name | process_id | process_host | process_create | process_change |
+-------------------+------------+------------------+----------------+----------------+
| PostMasterMailbox | 27767 | giocodigitale.it | 1334065802 | 1334065802 |
+-------------------+------------+------------------+----------------+----------------+
I tried this as found on the mailing list archive: delete from process_id where process_name = 'PostMasterMailbox';
Then I will see what happen between 5 minutes (next scheduled postmail mailbox)
Will let u know
Regards,
Luca Domenella
T: +39 06 98962316
M: +39 3426919354
E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
www.bwinparty.comhttp://www.bwinparty.com/
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dilson Tomé
Sent: martedì 10 aprile 2012 16:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email
Manually run the file.
root#:/ su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl'
Try to measure the spend time.
Look this...
time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl'
real 0m0.393s
user 0m0.296s
sys 0m0.048s
It is get the pop3 mail from gmail.
Regards.
--! Dilson Tomé
(11) 8013-7803
On Tue, Apr 10, 2012 at 11:13, Luca Domenella
Hi, I have the same issue,
My problem are the permisions of the /opt/otrs/var/article/20** folders.
when I see the /var/mail/root I can see the cron has no permissions to
write the attachement files.
Another way to solve the problem is to modify the cron, and force it to
always run.
**/5 * * * * /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.postmastermailbox.pl/
-f
1 >> /dev/null*
*
*
*this workaround works for me. *
*
*
*You need to evaluate how many mailbox are configured on your OTRS, because
this can take more than 5 minutes. *
*
*
*Regards*
*
*
*Carlos Gallego*
*ITConsultores*
*Medellin-Colombia
*
2012/4/10 Luca Domenella
Hi,****
** **
i found the problem, i don’t know why, but it looks that after fetching the emails, otrs do not remove the processed from the table process_id, is it a BUG ? im using otrs 3.1.2****
** **
let me know….****
** **
Br,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
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** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Luca Domenella *Sent:* martedì 10 aprile 2012 16:36
*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] strange problem in fetching email****
** **
Looking at log file, there is on the table a record about a postmaster session that do not exist anymore on the system:****
mysql> select * from process_id where process_name = 'PostMasterMailbox';* ***
+-------------------+------------+------------------+----------------+----------------+ ****
| process_name | process_id | process_host | process_create | process_change |****
+-------------------+------------+------------------+----------------+----------------+ ****
| PostMasterMailbox | 27767 | giocodigitale.it | 1334065802 | 1334065802 |****
+-------------------+------------+------------------+----------------+----------------+ ****
** **
I tried this as found on the mailing list archive: delete from process_id where process_name = 'PostMasterMailbox';****
** **
Then I will see what happen between 5 minutes (next scheduled postmail mailbox)****
** **
Will let u know****
** **
Regards,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Dilson Tomé *Sent:* martedì 10 aprile 2012 16:28 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] strange problem in fetching email****
** **
Manually run the file.****
** **
root#:/ *su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*****
** **
Try to measure the spend time.****
** **
Look this...****
** **
*time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*****
** **
real 0m0.393s****
user 0m0.296s****
sys 0m0.048s****
** **
It is get the pop3 mail from gmail.****
** **
** **
Regards.****
** **
--! *Dilson Tomé (11) 8013-7803*****
** **
On Tue, Apr 10, 2012 at 11:13, Luca Domenella < Luca.Domenella@bwinparty.com> wrote:****
Hi Dilson,****
****
yes its correct, you mean the crontab schedule or the timeout to get the email from the POP3 server ?****
the strange thing is that I see the cron starting every 10 minutes on the cron log:****
****
Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl >> /dev/null)****
Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly) ****
Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)****
Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
****
But just every hour fetching the email from the log messages:****
Apr 9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) from email/ip address.****
Apr 9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) from email/ip address.****
Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) from email/ip address.****
Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 email(s) from email/ip address.****
Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from assistenza@burracomania.it/pop.europe.secureserver.net.****
Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 email(s) from email/ip address.****
Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address.****
****
Im going to check****
****
regards,****
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
****
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Dilson Tomé *Sent:* martedì 10 aprile 2012 16:07 *To:* otrs@otrs.org *Subject:* Re: [otrs] strange problem in fetching email****
****
****
Run:****
****
*crontab -l -u otrs | egrep -v '^#|^$'*****
****
The default output must be like this:****
****
MAILTO="root@localhost"****
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null****
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null****
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null****
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null****
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null****
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null****
**/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null*****
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null****
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null* ***
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null****
****
****
You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the default time.****
****
Than you restart the Otrs Crontab.****
****
*/opt/otrs/bin/Cron.sh restart otrs*****
****
Best regards.****
****
*Dilson Tomé Rainov*****
** **
On Tue, Apr 10, 2012 at 10:37, Luca Domenella < Luca.Domenella@bwinparty.com> wrote:****
Hi all,****
****
i dont know why, but the emails are fetched every hour instead of every 10 minutes…****
the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…****
****
any idea ?****
****
regards,****
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
****
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Hi Luca,
try to excecute manually the file, and see the syslog of OTRS.
I have the same problem, and are a permissions trouble.
Regards.
Carlos Gallego
ITConsultores
Medellin-Colombia
2012/4/10 Luca Domenella
Hi all,****
** **
i dont know why, but the emails are fetched every hour instead of every 10 minutes…****
the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…****
** **
any idea ?****
** **
regards,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
** **
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Maybe i found the problem, i found this on the messages:
Apr 10 16:20:01 otrs OTRS-otrs.PostMasterMailbox.pl-10[27869]: [Notice][Kernel::System::PID::PIDCreate] Can't create PID PostMasterMailbox, because it's already running (domain/27767)!
Where I can find the pid file ? why its not deleted ? the download email process is too slow ?
Regards,
Luca Domenella
T: +39 06 98962316
M: +39 3426919354
E: luca.domenella@bwinparty.commailto:luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)
www.bwinparty.comhttp://www.bwinparty.com/
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Andrés Gallego Arboleda
Sent: martedì 10 aprile 2012 16:10
To: User questions and discussions about OTRS.
Subject: Re: [otrs] strange problem in fetching email
Hi Luca,
try to excecute manually the file, and see the syslog of OTRS.
I have the same problem, and are a permissions trouble.
Regards.
Carlos Gallego
ITConsultores
Medellin-Colombia
2012/4/10 Luca Domenella
participants (3)
-
Carlos Andrés Gallego Arboleda -
Dilson Tomé -
Luca Domenella