Dicking around with AgentTicketZoom.dtl

10 Dec 2010

      Hi,

In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):

<!-- dtl:block:CustomerTable -->
            <p>
                <hr>
                <b>$Text{"Customer Info"}:</b>
                $Data{"CustomerTable"}
                http://helpdesk.company.com/images/thumbs/$Data{"CustomerUserID"}.jpg">
            </p>
<!-- dtl:block:CustomerTable -->

And get a picture of the customer in the ticket zoom view. This doesn't work in OTRS 3, because $Data{"CustomerUserID"} apparantly has no value. What is the right way to do it? Ideally, I think the image should be created by the $Data{"CustomerTable"} call, but my extremely limited knowledge of perl makes this impossible for me.

Lars

Lars Jørgensen

Gerald Young

Lars Jørgensen

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