I'm sure this is really easy and I am just missing it - I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc...). I was under the impression that 2.4.4 allowed this. Will keep browsing the manual. Thanks Nathan Campbell Dallas Symphony Orchestra
Did you had a look at Sysconfig ( Framework -> Core::Web, Frontend::RichText ) ? regards Christoph Nathan Campbell schrieb:
I'm sure this is really easy and I am just missing it -
I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc...). I was under the impression that 2.4.4 allowed this.
Will keep browsing the manual.
Thanks
*Nathan Campbell * Dallas Symphony Orchestra
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It's supposed to be automatic. Fro me, most emails are shown in HTML. But some are still shown as text, with the HTML as a file attachment. So there's some issues with HTML still. Try sending emails from different sources. Maybe it doesn't like the HTML you're sending it. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: 21 September 2009 21:47 To: User questions and discussions about OTRS. Subject: [otrs] 2.4.4 HTML I'm sure this is really easy and I am just missing it - I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc...). I was under the impression that 2.4.4 allowed this. Will keep browsing the manual. Thanks Nathan Campbell Dallas Symphony Orchestra
So it looks like if there is an embedded or linked image in the HTML email, OTRS strips it out and displays the rest of the email as plain-text and attaches any inline images. Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew Sent: Tuesday, September 22, 2009 3:12 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] 2.4.4 HTML It's supposed to be automatic. Fro me, most emails are shown in HTML. But some are still shown as text, with the HTML as a file attachment. So there's some issues with HTML still. Try sending emails from different sources. Maybe it doesn't like the HTML you're sending it. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Campbell Sent: 21 September 2009 21:47 To: User questions and discussions about OTRS. Subject: [otrs] 2.4.4 HTML I'm sure this is really easy and I am just missing it - I am having trouble finding an option to view tickets in HTML format in OTRS. Everything is being converted to text and I would like it be HTML (for formatting, inline images, styles, etc...). I was under the impression that 2.4.4 allowed this. Will keep browsing the manual. Thanks Nathan Campbell Dallas Symphony Orchestra
participants (3)
-
Christoph Ohliger -
Glossop, Andrew -
Nathan Campbell