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PREF31 OTRS

8 Oct 2010 8 Oct '10

9:46 a.m.

Hi, I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token" Thanks Claude

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Nils Leideck - ITSM

12 Oct 12 Oct

10:37 a.m.

Hi, Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one. On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

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PREF31 OTRS

13 Oct 13 Oct

10:47 a.m.

I have open a Bug entry claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

...
I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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PREF31 OTRS

20 Oct 20 Oct

10:38 a.m.

Hi, This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded. But it's doesn't work, now when I go to management -> attachements there is no attachment listed. Thanks Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

...
I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Michiel Beijen

10:50 a.m.

Hi Claude, The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version: http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi... -- Mike On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS wrote:

Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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PREF31 OTRS

21 Oct 21 Oct

1:39 p.m.

Hi Mike, Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes I try this : I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl. With this files now I can add, modify or delete attachment But menu 'responses' doesn't work. I have software error : in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67. Regards and sorry for my bad english Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 20/10/2010 12:50

Hi Claude,

The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

-- Mike

On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS wrote:

...
Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Michiel Beijen

22 Oct 22 Oct

1:54 p.m.

Hi Claude, I'm afraid you are using versions of files that are meant for upcoming OTRS 3 and not for the OTRS 2.4 branch. Again; please make sure to get these three files: otrs/Kernel/System/StdAttachment.pm version 1.31.2.2 http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi... otrs/Kernel/Modules/AdminAttachment.pm version 1.21.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?rev... otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl version 1.18.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAtta... -- Mike On Thu, Oct 21, 2010 at 3:39 PM, PREF31 OTRS wrote:

Hi Mike,

Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes

I try this :

I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl.

With this files now I can add, modify or delete attachment

But menu 'responses' doesn't work.

I have software error :

in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67.

Regards and sorry for my bad english

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 20/10/2010 12:50

Hi Claude,

The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

-- Mike

On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS wrote:

Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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PREF31 OTRS

25 Oct 25 Oct

9:05 a.m.

Hi, I already tried this solution and It doesn't work. So I told you, I only have "add a attachment" and not the list of attachments so I can't delete one . I will try to remove all references to these files in BDD (on a test server). Thanks you anyway Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 22/10/2010 15:54

Hi Claude,

I'm afraid you are using versions of files that are meant for upcoming OTRS 3 and not for the OTRS 2.4 branch.

Again; please make sure to get these three files:

otrs/Kernel/System/StdAttachment.pm version 1.31.2.2 http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

otrs/Kernel/Modules/AdminAttachment.pm version 1.21.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?rev...

otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl version 1.18.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAtta...

-- Mike

On Thu, Oct 21, 2010 at 3:39 PM, PREF31 OTRS wrote:

...
Hi Mike,

Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes

I try this :

I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl.

With this files now I can add, modify or delete attachment

But menu 'responses' doesn't work.

I have software error :

in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67.

Regards and sorry for my bad english

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 20/10/2010 12:50

Hi Claude,

The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

-- Mike

On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS wrote:

Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Nils Leideck - ITSM

8:05 p.m.

Hi Claude, Do you have the menu “Attachments” in the “Queue & Responses” column in the OTRS admin panel? That is the place where you will find the list of available attachments. If so, just select an attachment, click “Change” and look at the bottom dark grey bar of the right attachment attribute view, there is a blue link called “delete this attachment” left beside your “add a attachment” link. If there is not that link duo, you are probably using a modified *dtl file. I recommend to run this command to see if the link is missing at all: grep -ir "delete this attachment” $OTRS_HOME/Kernel/Output/HTML/ My output is the following and this should be similar to yours: mole:Kernel root# grep -ir "delete this attachment" /opt/otrs246itsm/Kernel/Output/ /opt/otrs246itsm/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl: On 25.10.2010, at 11:05, PREF31 OTRS wrote:

Hi,

I already tried this solution and It doesn't work. So I told you, I only have "add a attachment" and not the list of attachments so I can't delete one .

I will try to remove all references to these files in BDD (on a test server).

Thanks you anyway

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 22/10/2010 15:54

...
Hi Claude,

I'm afraid you are using versions of files that are meant for upcoming OTRS 3 and not for the OTRS 2.4 branch.

Again; please make sure to get these three files:

otrs/Kernel/System/StdAttachment.pm version 1.31.2.2 http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

otrs/Kernel/Modules/AdminAttachment.pm version 1.21.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?rev...

otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl version 1.18.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAtta...

-- Mike

On Thu, Oct 21, 2010 at 3:39 PM, PREF31 OTRS wrote:

...
Hi Mike,

Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes

I try this :

I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl.

With this files now I can add, modify or delete attachment

But menu 'responses' doesn't work.

I have software error :

in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67.

Regards and sorry for my bad english

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen Pour : User questions and discussions about OTRS. Date : 20/10/2010 12:50

Hi Claude,

The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

-- Mike

On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS wrote:

Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

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PREF31 OTRS

26 Oct 26 Oct

6:54 a.m.

Hi, Firstly thanks for yours contributions and your help. I try to resume my problem. With the installation package, I have the blue link calld "delete this attachment " but when I click it I have this errors : /Message: Invalid Challenge Token! Traceback (3688): Module: Kernel::Output::HTML::Layout::ChallengeTokenCheck (v1.176.2.17) Line: 1328 Module: Kernel::Modules::AdminAttachment::Run (v1.21) Line: 133 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48/ So I try to replace the three files mentionned in the bug report and /*only in this case*/ I haven't the list of attachments in menu “Attachments”. I can't submit your command but I do this by downloaded the /AdminAttachmentForm.dtl /and search/ // /. The search was right/ / Thanks for all. Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM Pour : User questions and discussions about OTRS. Date : 25/10/2010 22:05

Hi Claude,

Do you have the menu “Attachments” in the “Queue & Responses” column in the OTRS admin panel? That is the place where you will find the list of available attachments.

If so, just select an attachment, click “Change” and look at the bottom dark grey bar of the right attachment attribute view, there is a blue link called “delete this attachment” left beside your “add a attachment” link. If there is not that link duo, you are probably using a modified *dtl file.

I recommend to run this command to see if the link is missing at all:

/ grep -ir "delete this attachment” $OTRS_HOME/Kernel/Output/HTML/ /

My output is the following and this should be similar to yours:

/ mole:Kernel root# grep -ir "delete this attachment" /opt/otrs246itsm/Kernel/Output/ / / /opt/otrs246itsm/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl: /

On 25.10.2010, at 11:05, PREF31 OTRS wrote:

...
Hi,

I already tried this solution and It doesn't work. So I told you, I only have "add a attachment" and not the list of attachments so I can't delete one .

I will try to remove all references to these files in BDD (on a test server).

Thanks you anyway

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen mailto:michiel.beijen@otrs.com Pour : User questions and discussions about OTRS. mailto:otrs@otrs.org Date : 22/10/2010 15:54

...
Hi Claude,

I'm afraid you are using versions of files that are meant for upcoming OTRS 3 and not for the OTRS 2.4 branch.

Again; please make sure to get these three files:

otrs/Kernel/System/StdAttachment.pm version 1.31.2.2 http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi... http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

otrs/Kernel/Modules/AdminAttachment.pm version 1.21.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?rev... http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?rev...

otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl version 1.18.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAtta... http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAtta...

-- Mike

On Thu, Oct 21, 2010 at 3:39 PM, PREF31 OTRS mailto:otrs@haute-garonne.pref.gouv.fr wrote:

...
Hi Mike,

Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes

I try this :

I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl.

With this files now I can add, modify or delete attachment

But menu 'responses' doesn't work.

I have software error :

in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67.

Regards and sorry for my bad english

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen mailto:michiel.beijen@otrs.com Pour : User questions and discussions about OTRS. mailto:otrs@otrs.org Date : 20/10/2010 12:50

Hi Claude,

The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version:

http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi... http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revisi...

-- Mike

On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS mailto:otrs@haute-garonne.pref.gouv.fr wrote:

Hi,

This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded.

But it's doesn't work, now when I go to management -> attachements there is no attachment listed.

Thanks

Claude

-------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM mailto:nils.leideck@leidex.net Pour : User questions and discussions about OTRS. mailto:otrs@otrs.org Date : 12/10/2010 12:37

Hi,

Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org http://bugs.otrs.org/ for this one.

On 08.10.2010, at 22:46, PREF31 OTRS wrote:

I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token"

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de http://webint.cryptonode.de/ / a Fractal project

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Cheers, Nils

— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project

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Michiel Beijen
Nils Leideck - ITSM
PREF31 OTRS