Dear OTRS team, Kindly help me in 2 issues in OTRS 3.1.12 1- How to replace type and TO menus when customer create new ticket ? 2- How change skin/themes on customer interface link ? Thanks in advance and I appreciate your usual support. Thanks and best regards, Khaled M.Abu Hussein System Administrator Technology and Information Systems Department Description: edrak_Signature http://www.edrak-developments.com/ www.edrak.com.eg Edrak for Edutainment Projects Development Co. Administration Building #214, Second Sector, The City Center New Cairo, 11477, Egypt Telephone: +202 2929 6957 / 58 / 59 Ext: 1143 Fax: +202 2929 6961 Mobile: +201111140930 BBM : 27B6550F CONFIDENTIAL & DISCLAIMER NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Edrak will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Edrak. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message. P Please consider the environment before printing this email Description: Description: Description: Description: Description: Description: Description: Description: d - man.jpg
hi
Am 27.12.2012 um 11:13 schrieb "khaled mohamed"
Dear OTRS team,
Kindly help me in 2 issues in OTRS 3.1.12
1- How to replace type and TO menus when customer create new ticket ?
replace? or disable it? disable it in sysconfig. replace with other things? I think you have to code something. or you may describe what you really want :-)
2- How change skin/themes on customer interface link ?
create your own scheme or skin. look in developper book. it is creating a new skin and alter css files. hth regards florian
Hi Florian,
Thanks for quick respond
First : I have Type menu in create new ticket interface, I want to link it with my queues. HOW ?
Second : in To menu I want to put my categories for example: IT service desk team or application team .. etc. HOW ?
If I can create new custom menu please inform me HOW ?
Thank you again and waiting your support
Thanks and best regards,
Khaled M.Abu Hussein
System Administrator
Technology and Information Systems Department
Description: edrak_Signature
http://www.edrak-developments.com/ www.edrak.com.eg
Edrak for Edutainment Projects Development Co.
Administration Building #214, Second Sector, The City Center
New Cairo, 11477, Egypt
Telephone: +202 2929 6957 / 58 / 59 Ext: 1143
Fax: +202 2929 6961
Mobile: +201111140930
BBM : 27B6550F
CONFIDENTIAL & DISCLAIMER NOTICE
The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Edrak will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Edrak. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message.
P Please consider the environment before printing this email
Description: Description: Description: Description: Description: Description: Description: Description: d - man.jpg
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florian Edlhuber
Sent: Thursday, December 27, 2012 1:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] New tickets issues
hi
Am 27.12.2012 um 11:13 schrieb "khaled mohamed"
Don't know on the first one as I don't use ticket types, I only have the one "default" type. For the second: to change the "To:" text to completely custom values you will need to uncheck the "CustomerPanelSelectionString" option and check the "CustomerPanelOwnSelection" option under Ticket -> Frontend::Customer::Ticket::ViewNew. Then you can define the keys/content under "CustomerPanelOwnSelection" for user selection, "key" being the queue name, "content" being the text presented to the user. Please also remember this is a mailing list, not official OTRS support, assistance will be given where possible but we certainly don't have all the answers. If you want support head on over to OTRS.com and handover your £$€. Steve
participants (3)
-
Florian Edlhuber -
khaled mohamed -
Steven Carr