Thank you for your reply, can you supply some more details ? Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Jan.Dreyer@bertelsmann.de Sendt: 9. juli 2015 12:05 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi. Am 08.07.2015 um 23:17 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>: But how do we register the module, so that we can use it in OTRS ? That should be possible via GenericJob. Regards - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden.

Hi again..... I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Jan.Dreyer@bertelsmann.de Sendt: 9. juli 2015 13:28 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden.

It does not say howto add an Invoker for the WebService. Just how to configure. Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad... On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.bohmer@imemo.no> wrote: Hi again..... I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten ________________________________ Fra: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org> på vegne av Jan.Dreyer@bertelsmann.demailto:Jan.Dreyer@bertelsmann.de mailto:Jan.Dreyer@bertelsmann.de> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.orgmailto:otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

It can also called by event basis in requester mode..... mvh Morten Bøhmer / IMEMO AS -------- Original Message -------- Subject: Re: [otrs] Webservice Article events From: Jan.Dreyer@bertelsmann.de To: otrs@otrs.org CC: The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer : It does not say howto add an Invoker for the WebService. Just how to configure. Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad... On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.bohmer@imemo.no> wrote: Hi again..... I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten ________________________________ Fra: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org> på vegne av Jan.Dreyer@bertelsmann.demailto:Jan.Dreyer@bertelsmann.de mailto:Jan.Dreyer@bertelsmann.de> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.orgmailto:otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Got some help from OTRS support, so now we have found the correct documentation and the documentation is good :) http://otrs.github.io/doc/manual/developer/stable/en/html/otrs-module-layers... Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Jan.Dreyer@bertelsmann.de Sendt: 10. juli 2015 15:09 Til: otrs@otrs.org Emne: Re: [otrs] Webservice Article events The nature of a webservice is to get invoked from outside the system (via webcall). Am 10.07.2015 14:36 schrieb Morten Bøhmer : It does not say howto add an Invoker for the WebService. Just how to configure. Morten ________________________________ Fra: otrs-bounces@otrs.org på vegne av Gerald Young Sendt: 10. juli 2015 14:06 Til: User questions and discussions about OTRS. Emne: Re: [otrs] Webservice Article events The furnished manual talks about this: http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html http://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#ad... On Fri, Jul 10, 2015 at 4:25 AM, Morten Bøhmer mailto:morten.bohmer@imemo.no> wrote: Hi again..... I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ? Morten ________________________________ Fra: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org> på vegne av Jan.Dreyer@bertelsmann.demailto:Jan.Dreyer@bertelsmann.de mailto:Jan.Dreyer@bertelsmann.de> Sendt: 9. juli 2015 13:28 Til: otrs@otrs.orgmailto:otrs@otrs.org Emne: Re: [otrs] Webservice Article events Hi Morten. Am 09.07.2015 um 12:27 schrieb Morten Bøhmer mailto:morten.bohmer@imemo.no>: Thank you for your reply, can you supply some more details ? Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#a... ? You want to configure a event based execution. With "execute custom module" you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet). Best wishes - Jan Dreyer IT Administrator - Operations - A-SCM-IT NMD Expert ________________________________ This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the information in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs