You must use regular expressions. ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 4:36 PM Subject: Re: [otrs] using postmaster filters hi thank you very much. another query is that i am trying to filter e-mails based on subjects for eg: if my subject is companyname:order[order no]:order received how can filter all the e-mails that come for order received?? i tried [*] order received. but these mails dint get filtered. is there a specific wild card character or specific format for searching. please let me know if you know. thank you ---------------------------------------------------------------------------- From: "Gabriele D'Andrea" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] using postmaster filters Date: Wed, 25 Jul 2007 14:31:43 +0200 ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 11:20 AM Subject: [otrs] using postmaster filters i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if the state is changed. will this work ?? No, it won't work, the postmaster filter is used to filter incoming messages fetched from mail, to do what you want to, you need to use the Generic Agent Gabriele >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ------------------------------------------------------------------------------ Best Shaadi proposals by email. Register now. ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

I mean Regular Expressions! take a look here http://www.regular-expressions.info Gabriele ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 5:23 PM Subject: Re: [otrs] using postmaster filters hi i am sorry but can you tell me which expression you mean. because i tried * and it doesnt work. thank you ---------------------------------------------------------------------------- From: "Gabriele D'Andrea" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] using postmaster filters Date: Wed, 25 Jul 2007 17:05:53 +0200 You must use regular expressions. ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 4:36 PM Subject: Re: [otrs] using postmaster filters hi thank you very much. another query is that i am trying to filter e-mails based on subjects for eg: if my subject is companyname:order[order no]:order received how can filter all the e-mails that come for order received?? i tried [*] order received. but these mails dint get filtered. is there a specific wild card character or specific format for searching. please let me know if you know. thank you ------------------------------------------------------------------------ From: "Gabriele D'Andrea" Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] using postmaster filters Date: Wed, 25 Jul 2007 14:31:43 +0200 ----- Original Message ----- From: pri pri To: otrs@otrs.org Sent: Wednesday, July 25, 2007 11:20 AM Subject: [otrs] using postmaster filters i tried to set filters for moving tickets automatically inside the system. that is i set priority and set it to a particluar queue if the state is changed. will this work ?? No, it won't work, the postmaster filter is used to filter incoming messages fetched from mail, to do what you want to, you need to use the Generic Agent Gabriele >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ -------------------------------------------------------------------------- Best Shaadi proposals by email. Register now. -------------------------------------------------------------------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ ------------------------------------------------------------------------------ Post ads for free - to sell, rent or even buy. www.yello.in ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/