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Jose Luis Spahr

20 Jan 2010 20 Jan '10

12:33 a.m.

Hi List, Has someone used the SpellCheker feature? I have the Spell Checker feature enabled but don't seem to find how to use it, am I missing something here? Thank you ALL in advance for your help. Thanks! Jose Luis Spahr

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Marco Vannini

20 Jan 20 Jan

7:42 a.m.

Hi, You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en" MV On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr wrote:

Hi List,

Has someone used the SpellCheker feature?

I have the Spell Checker feature enabled but don’t seem to find how to use it, am I missing something here?

Thank you ALL in advance for your help.

Thanks!

Jose Luis Spahr

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Jose Luis Spahr

4:28 p.m.

Hi Marco, Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell Am I still missing something? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, January 19, 2010 11:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature Hi, You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en" MV On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi List, Has someone used the SpellCheker feature? I have the Spell Checker feature enabled but don't seem to find how to use it, am I missing something here? Thank you ALL in advance for your help. Thanks! Jose Luis Spahr --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Marco Vannini

4:46 p.m.

So try to uncomment # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', in Config.pm in $OTRS_HOME/Kernel and restart apache LMK MV On Wed, Jan 20, 2010 at 5:28 PM, Jose Luis Spahr wrote:

Hi Marco,

Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell

Am I still missing something?

Thanks!

Jose Luis Spahr

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Tuesday, January 19, 2010 11:42 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Spell Checker feature

Hi,

You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en"

MV

On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr wrote:

Hi List,

Has someone used the SpellCheker feature?

I have the Spell Checker feature enabled but don’t seem to find how to use it, am I missing something here?

Thank you ALL in advance for your help.

Thanks!

Jose Luis Spahr

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Jose Luis Spahr

5:08 p.m.

Hi Marco, I don't see any of the below options (the ones you want me to try uncommenting), in my Config.pm file under \opt\otrs\Kernel Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, January 20, 2010 8:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature So try to uncomment # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', in Config.pm in $OTRS_HOME/Kernel and restart apache LMK MV On Wed, Jan 20, 2010 at 5:28 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi Marco, Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell Am I still missing something? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, January 19, 2010 11:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature Hi, You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en" MV On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi List, Has someone used the SpellCheker feature? I have the Spell Checker feature enabled but don't seem to find how to use it, am I missing something here? Thank you ALL in advance for your help. Thanks! Jose Luis Spahr --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Marco Vannini

5:16 p.m.

mmmh, I don't remeber if I inserted it manually... btw, if you put whole the following: $Self->{PreferencesGroups}->{SpellDict} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Spelling Dictionary', Desc => 'Select your default spelling dictionary.', Data => { # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', # dict => frontend (aspell) 'english' => 'English', 'german' => 'Deutsch', 'italian' => 'Italian', }, PrefKey => 'UserSpellDict', Prio => 5000, Activ => 3, }; enywhere but before: # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } ? MV On Wed, Jan 20, 2010 at 6:08 PM, Jose Luis Spahr wrote:

Hi Marco,

I don’t see any of the below options (the ones you want me to try uncommenting), in my Config.pm file under \opt\otrs\Kernel

Thanks!

Jose Luis Spahr

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Wednesday, January 20, 2010 8:46 AM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Spell Checker feature

So try to uncomment

# installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!)

# dict => frontend (ispell)

#'english' => 'English',

#'deutsch' => 'Deutsch',

#'italian' => 'Italian',

in Config.pm in $OTRS_HOME/Kernel and restart apache

LMK

MV

On Wed, Jan 20, 2010 at 5:28 PM, Jose Luis Spahr wrote:

Hi Marco,

Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell

Am I still missing something?

Thanks!

Jose Luis Spahr

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* Tuesday, January 19, 2010 11:42 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Spell Checker feature

Hi,

You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en"

MV

On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr wrote:

Hi List,

Has someone used the SpellCheker feature?

I have the Spell Checker feature enabled but don’t seem to find how to use it, am I missing something here?

Thank you ALL in advance for your help.

Thanks!

Jose Luis Spahr

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Jose Luis Spahr

5:37 p.m.

Hi Marco, Thank you for your help. I just found out that I don't even have the "ABC" button on my text editor when composing/answering tickets. Before I make changes to the config.pm, any other ideas? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, January 20, 2010 9:17 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature mmmh, I don't remeber if I inserted it manually... btw, if you put whole the following: $Self->{PreferencesGroups}->{SpellDict} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Spelling Dictionary', Desc => 'Select your default spelling dictionary.', Data => { # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', # dict => frontend (aspell) 'english' => 'English', 'german' => 'Deutsch', 'italian' => 'Italian', }, PrefKey => 'UserSpellDict', Prio => 5000, Activ => 3, }; enywhere but before: # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } ? MV On Wed, Jan 20, 2010 at 6:08 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi Marco, I don't see any of the below options (the ones you want me to try uncommenting), in my Config.pm file under \opt\otrs\Kernel Thanks! Jose Luis Spahr From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, January 20, 2010 8:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature So try to uncomment # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', in Config.pm in $OTRS_HOME/Kernel and restart apache LMK MV On Wed, Jan 20, 2010 at 5:28 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi Marco, Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell Am I still missing something? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, January 19, 2010 11:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature Hi, You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en" MV On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi List, Has someone used the SpellCheker feature? I have the Spell Checker feature enabled but don't seem to find how to use it, am I missing something here? Thank you ALL in advance for your help. Thanks! Jose Luis Spahr --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Jose Luis Spahr

5:59 p.m.

Hi Marco, I think I am getting closer. I have changed the RichTextEditor.dtl file under Kernel\Output\HTML\Company with the one under Kernel\Output\HTML\Standard. Now, I have the "ABC" icon. The new problem is this --> when I click on "ABC", the spell check window pops up but does NOT detect any incorrect words (spell check pop up window is empty). Any ideas here? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Luis Spahr Sent: Wednesday, January 20, 2010 9:37 AM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Spell Checker feature Hi Marco, Thank you for your help. I just found out that I don't even have the "ABC" button on my text editor when composing/answering tickets. Before I make changes to the config.pm, any other ideas? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, January 20, 2010 9:17 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature mmmh, I don't remeber if I inserted it manually... btw, if you put whole the following: $Self->{PreferencesGroups}->{SpellDict} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Spelling Dictionary', Desc => 'Select your default spelling dictionary.', Data => { # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', # dict => frontend (aspell) 'english' => 'English', 'german' => 'Deutsch', 'italian' => 'Italian', }, PrefKey => 'UserSpellDict', Prio => 5000, Activ => 3, }; enywhere but before: # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } ? MV On Wed, Jan 20, 2010 at 6:08 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi Marco, I don't see any of the below options (the ones you want me to try uncommenting), in my Config.pm file under \opt\otrs\Kernel Thanks! Jose Luis Spahr From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Wednesday, January 20, 2010 8:46 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature So try to uncomment # installed dict catalog (check your insalled catalogues, e. g. deutsch -=> german!) # dict => frontend (ispell) #'english' => 'English', #'deutsch' => 'Deutsch', #'italian' => 'Italian', in Config.pm in $OTRS_HOME/Kernel and restart apache LMK MV On Wed, Jan 20, 2010 at 5:28 PM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi Marco, Yes, I do have ispell installed on my system (Red Hat 5.5 E.) under \usr\bin\ispell Am I still missing something? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Tuesday, January 19, 2010 11:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature Hi, You should be sure be have ispell or aspell installed on your system (talking about *nix) with the related dictionary if not "en" MV On Wed, Jan 20, 2010 at 1:33 AM, Jose Luis Spahr mailto:JoseLuis.Spahr@on24.com> wrote: Hi List, Has someone used the SpellCheker feature? I have the Spell Checker feature enabled but don't seem to find how to use it, am I missing something here? Thank you ALL in advance for your help. Thanks! Jose Luis Spahr --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Nils Leideck - ITSM

10:22 p.m.

Hi, On 20.01.2010, at 18:37, Jose Luis Spahr wrote:

Thank you for your help. I just found out that I don’t even have the “ABC” button on my text editor when composing/answering tickets. Before I make changes to the config.pm, any other ideas?

search for "spell" in the sysconfig and make sure everything, especially the path to your ispell binary, is as you want/expected/need. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

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Jose Luis Spahr

21 Jan 21 Jan

10:29 p.m.

Hi Nils, I think I am getting closer. I have changed the RichTextEditor.dtl file under Kernel\Output\HTML\Company with the one under Kernel\Output\HTML\Standard. Now, I have the "ABC" icon. The new problem is this --> when I click on "ABC", the spell check window pops up but does NOT detect any incorrect words (spell check pop up window is empty). And "YES", the path for the Spell checker is /usr/bin/ispell in the Core::SpellChecker Any other ideas? Thanks! Jose Luis Spahr From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Wednesday, January 20, 2010 2:23 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Spell Checker feature Hi, On 20.01.2010, at 18:37, Jose Luis Spahr wrote: Thank you for your help. I just found out that I don't even have the "ABC" button on my text editor when composing/answering tickets. Before I make changes to the config.pm, any other ideas? search for "spell" in the sysconfig and make sure everything, especially the path to your ispell binary, is as you want/expected/need. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.netmailto:nils.leideck@leidex.net nils.leideck@otrs.commailto:nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannoverhttp://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebi..., Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

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Jose Luis Spahr
Marco Vannini
Nils Leideck - ITSM