Hi, I'm new all of this and to OTRS and I'm not very technical. If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line. Thanks. --- Anil Jethiji, Senior Data Centre Technician, IFL Email: anil.jethiji@internetf.co.uk T: 0845 126 1616 F: 0845 126 1617 D: 0161 850 0471 M: 0782 35 36 398 www.internetf.co.uk ~~ Business Class Data Centres ~~ IFL is a trading name of Internet Facilitators Limited. Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636
Hi, Anil.
You can use Ticket -> Search or Stats to get these reports.
In Search you could specify Customer ID and select CSV to get an Excel file, where you can sort the data
as you like.
If you're talking about some 'counter' that indicates the number of tickets by company, I think it's
impossible now.
There's only open tickets counter in the Ticket Zoom window for a specific company (red light on the left
pane).
Best regards,
Ilya Kornev
-----Original Message-----
From: "Anil Jethiji"
Hi,
I'm new all of this and to OTRS and I'm not very technical.
If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.
Thanks.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
F: 0845 126 1617
D: 0161 850 0471
M: 0782 35 36 398
www.internetf.co.uk
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Thanks very helpful! *******
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
D: 0161 850 0471
M: 0782 35 36 398
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Ilya Kornev
Sent: 04 February 2010 13:22
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Allocating Tokens/counting
Hi, Anil.
You can use Ticket -> Search or Stats to get these reports.
In Search you could specify Customer ID and select CSV to get an Excel
file, where you can sort the data
as you like.
If you're talking about some 'counter' that indicates the number of
tickets by company, I think it's
impossible now.
There's only open tickets counter in the Ticket Zoom window for a
specific company (red light on the left
pane).
Best regards,
Ilya Kornev
-----Original Message-----
From: "Anil Jethiji"
Hi,
I'm new all of this and to OTRS and I'm not very technical.
If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.
Thanks.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
F: 0845 126 1617
D: 0161 850 0471
M: 0782 35 36 398
www.internetf.co.uk
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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Hi Anil,
You can use a third party application - OTRS Manager to obtain some of these
stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/
With this you can easily look up accounting/new/closed/open tickets for each
of your customers.
Regards,
David
On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji
Hi,
I’m new all of this and to OTRS and I’m not very technical.
If someone could help me that would be great. I am trying to count the number of times a certain person/company creates a ticket. Additionally I would like to filter emails by their subject line.
Thanks.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
F: 0845 126 1617
D: 0161 850 0471
M: 0782 35 36 398
www.internetf.co.uk
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN. Registered in England. Company No. 3342636
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
This file says it is missing php-win.exe? in order to run.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
D: 0161 850 0471
M: 0782 35 36 398
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
David Holder
Sent: 04 February 2010 13:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Allocating Tokens/counting
Hi Anil,
You can use a third party application - OTRS Manager to obtain some of
these stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/
With this you can easily look up accounting/new/closed/open tickets for
each of your customers.
Regards,
David
On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji
Sorry, I've fixed with a re-install.
---
Anil Jethiji, Senior Data Centre Technician, IFL
Email: anil.jethiji@internetf.co.uk
T: 0845 126 1616
D: 0161 850 0471
M: 0782 35 36 398
~~ Business Class Data Centres ~~
IFL is a trading name of Internet Facilitators Limited.
Registered office: Reynolds House, 4 Archway, Manchester, M15 5RN.
Registered in England. Company No. 3342636
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
David Holder
Sent: 04 February 2010 13:57
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Allocating Tokens/counting
Hi Anil,
You can use a third party application - OTRS Manager to obtain some of
these stats. It can be found here:
http://sourceforge.net/projects/otrs-manager/
With this you can easily look up accounting/new/closed/open tickets for
each of your customers.
Regards,
David
On Thu, Feb 4, 2010 at 12:59 PM, Anil Jethiji
participants (3)
-
Anil Jethiji -
David Holder -
Ilya Kornev