Edit SLA: Label on Customer page? - otrs - OTRS mailing lists

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Edit SLA: Label on Customer page?

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Gadow, Shawn

1 Jul 2011 1 Jul '11

3:52 p.m.

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at? Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer

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Leonardo Certuche

1 Jul 1 Jul

3:55 p.m.

Hello, You can modify your language file which is at /opt/otrs/Kernel/Language There you'll find a definition for SLA which can be changed to whatever your environment wants Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 1 July 2011 10:52, Gadow, Shawn wrote:

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at? ****

** **

Shawn Gadow****

Network Administrator****

Oregon CUSD 220****

** **

*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of l**ife*.” – Germaine Greer****

** **

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Gadow, Shawn

4:07 p.m.

I looked there and I didn't see anything regarding sla this is all I see # -- # Kernel/Language/en.pm - provides en_US languag translation # Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ # -- # $Id: en.pm,v 1.37 2010/10/11 16:03:07 mg Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- package Kernel::Language::en; use strict; use warnings; use vars qw($VERSION); $VERSION = qw($Revision: 1.37 $) [1]; sub Data { my $Self = shift; # http://en.wikipedia.org/wiki/Date_and_time_notation_by_country#United_States # month-day-year (e.g., "12/31/99") # $$START$$ # Last translation file sync: Thu Apr 9 10:12:50 2009 # possible charsets $Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-15', ]; # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;) $Self->{DateFormat} = '%M/%D/%Y %T'; $Self->{DateFormatLong} = '%T - %M/%D/%Y'; $Self->{DateFormatShort} = '%M/%D/%Y'; $Self->{DateInputFormat} = '%M/%D/%Y'; $Self->{DateInputFormatLong} = '%M/%D/%Y - %T'; $Self->{Separator} = ','; # maybe nothing ... or help texts $Self->{Translation} = { 'May_long' => 'May', 'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).', 'History::TypeUpdate' => 'Updated Type to %s (ID=%s).', 'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).', 'History::SLAUpdate' => 'Updated SLA to %s (ID=%s).', 'History::NewTicket' => 'New Ticket [%s] created (Q=%s;P=%s;S=%s).', 'History::FollowUp' => 'FollowUp for [%s]. %s', 'History::SendAutoReject' => 'AutoReject sent to "%s".', 'History::SendAutoReply' => 'AutoReply sent to "%s".', 'History::SendAutoFollowUp' => 'AutoFollowUp sent to "%s".', 'History::Forward' => 'Forwarded to "%s".', 'History::Bounce' => 'Bounced to "%s".', 'History::SendAnswer' => 'Email sent to "%s".', 'History::SendAgentNotification' => '"%s"-notification sent to "%s".', 'History::SendCustomerNotification' => 'Notification sent to "%s".', 'History::EmailAgent' => 'Email sent to customer.', 'History::EmailCustomer' => 'Added email. %s', 'History::PhoneCallAgent' => 'Agent called customer.', 'History::PhoneCallCustomer' => 'Customer called us.', 'History::AddNote' => 'Added note (%s)', 'History::Lock' => 'Locked ticket.', 'History::Unlock' => 'Unlocked ticket.', 'History::TimeAccounting' => '%s time unit(s) accounted. Now total %s time unit(s).', 'History::Remove' => '%s', 'History::CustomerUpdate' => 'Updated: %s', 'History::PriorityUpdate' => 'Changed priority from "%s" (%s) to "%s" (%s).', 'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).', 'History::ResponsibleUpdate' => 'New responsible is "%s" (ID=%s).', 'History::LoopProtection' => 'Loop-Protection! No auto-response sent to "%s".', 'History::Misc' => '%s', 'History::SetPendingTime' => 'Updated: %s', 'History::StateUpdate' => 'Old: "%s" New: "%s"', 'History::TicketFreeTextUpdate' => 'Updated: %s=%s;%s=%s;', 'History::WebRequestCustomer' => 'Customer request via web.', 'History::TicketLinkAdd' => 'Added link to ticket "%s".', 'History::TicketLinkDelete' => 'Deleted link to ticket "%s".', 'History::Subscribe' => 'Added subscription for user "%s".', 'History::Unsubscribe' => 'Removed subscription for user "%s".', 'History::SystemRequest' => 'System Request (%s).', #CustomerUser fields 'Title{CustomerUser}' => 'Title', 'Firstname{CustomerUser}' => 'First name', 'Lastname{CustomerUser}' => 'Last name', 'Username{CustomerUser}' => 'Username', 'Email{CustomerUser}' => 'E-mail address', 'CustomerID{CustomerUser}' => 'Customer ID', 'Phone{CustomerUser}' => 'Phone', 'Fax{CustomerUser}' => 'Fax', 'Mobile{CustomerUser}' => 'Cellphone', 'Street{CustomerUser}' => 'Street', 'Zip{CustomerUser}' => 'ZIP code', 'City{CustomerUser}' => 'City', 'Country{CustomerUser}' => 'Country', 'Comment{CustomerUser}' => 'Comment', #User field 'Title{user}' => 'Title', }; # $$STOP$$ return; } 1; From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Friday, July 01, 2011 10:55 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Edit SLA: Label on Customer page? Hello, You can modify your language file which is at /opt/otrs/Kernel/Language There you'll find a definition for SLA which can be changed to whatever your environment wants Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co Medellín, Colombia On 1 July 2011 10:52, Gadow, Shawn mailto:sgadow@ocusd.net> wrote: I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at? Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Leonardo Certuche

4:13 p.m.

Then just make a new entry: 'SLA' => 'Issue', Or make a new translation file as explained at http://doc.otrs.org/developer/2.4/en/html/ch10.html Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 1 July 2011 11:07, Gadow, Shawn wrote:

I looked there and I didn’t see anything regarding sla this is all I see** **

** **

# --****

# Kernel/Language/en.pm - provides en_US languag translation****

# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/****

# --****

# $Id: en.pm,v 1.37 2010/10/11 16:03:07 mg Exp $****

# --****

# This software comes with ABSOLUTELY NO WARRANTY. For details, see****

# the enclosed file COPYING for license information (AGPL). If you****

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.****

# --****

** **

package Kernel::Language::en;****

** **

use strict;****

use warnings;****

** **

use vars qw($VERSION);****

$VERSION = qw($Revision: 1.37 $) [1];****

** **

sub Data {****

my $Self = shift;****

** **

# http://en.wikipedia.org/wiki/Date_and_time_notation_by_country#United_States ****

# month-day-year (e.g., "12/31/99")****

** **

# $$START$$****

# Last translation file sync: Thu Apr 9 10:12:50 2009****

** **

# possible charsets****

$Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-15', ];****

** **

# date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;)****

$Self->{DateFormat} = '%M/%D/%Y %T';****

$Self->{DateFormatLong} = '%T - %M/%D/%Y';****

$Self->{DateFormatShort} = '%M/%D/%Y';****

$Self->{DateInputFormat} = '%M/%D/%Y';****

$Self->{DateInputFormatLong} = '%M/%D/%Y - %T';****

$Self->{Separator} = ',';****

** **

# maybe nothing ... or help texts****

$Self->{Translation} = {****

'May_long' => 'May',****

'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).',****

'History::TypeUpdate' => 'Updated Type to %s (ID=%s).',****

'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).',****

'History::SLAUpdate' => 'Updated SLA to %s (ID=%s).',****

'History::NewTicket' => 'New Ticket [%s] created (Q=%s;P=%s;S=%s).',****

'History::FollowUp' => 'FollowUp for [%s]. %s',****

'History::SendAutoReject' => 'AutoReject sent to "%s".',****

'History::SendAutoReply' => 'AutoReply sent to "%s".',****

'History::SendAutoFollowUp' => 'AutoFollowUp sent to "%s".',****

'History::Forward' => 'Forwarded to "%s".',****

'History::Bounce' => 'Bounced to "%s".',****

'History::SendAnswer' => 'Email sent to "%s".',****

'History::SendAgentNotification' => '"%s"-notification sent to "%s".',****

'History::SendCustomerNotification' => 'Notification sent to "%s".',****

'History::EmailAgent' => 'Email sent to customer.',****

'History::EmailCustomer' => 'Added email. %s',****

'History::PhoneCallAgent' => 'Agent called customer.',****

'History::PhoneCallCustomer' => 'Customer called us.',****

'History::AddNote' => 'Added note (%s)',****

'History::Lock' => 'Locked ticket.',****

'History::Unlock' => 'Unlocked ticket.',****

'History::TimeAccounting' => '%s time unit(s) accounted. Now total %s time unit(s).',****

'History::Remove' => '%s',****

'History::CustomerUpdate' => 'Updated: %s',****

'History::PriorityUpdate' => 'Changed priority from "%s" (%s) to "%s" (%s).',****

'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).',****

'History::ResponsibleUpdate' => 'New responsible is "%s" (ID=%s).', ****

'History::LoopProtection' => 'Loop-Protection! No auto-response sent to "%s".',****

'History::Misc' => '%s',****

'History::SetPendingTime' => 'Updated: %s',****

'History::StateUpdate' => 'Old: "%s" New: "%s"',****

'History::TicketFreeTextUpdate' => 'Updated: %s=%s;%s=%s;',****

'History::WebRequestCustomer' => 'Customer request via web.',****

'History::TicketLinkAdd' => 'Added link to ticket "%s".',****

'History::TicketLinkDelete' => 'Deleted link to ticket "%s".',****

'History::Subscribe' => 'Added subscription for user "%s".',****

'History::Unsubscribe' => 'Removed subscription for user "%s".',** **

'History::SystemRequest' => 'System Request (%s).',****

#CustomerUser fields****

'Title{CustomerUser}' => 'Title',****

'Firstname{CustomerUser}' => 'First name',****

'Lastname{CustomerUser}' => 'Last name',****

'Username{CustomerUser}' => 'Username',****

'Email{CustomerUser}' => 'E-mail address',****

'CustomerID{CustomerUser}' => 'Customer ID',****

'Phone{CustomerUser}' => 'Phone',****

'Fax{CustomerUser}' => 'Fax',****

'Mobile{CustomerUser}' => 'Cellphone',****

'Street{CustomerUser}' => 'Street',****

'Zip{CustomerUser}' => 'ZIP code',****

'City{CustomerUser}' => 'City',****

'Country{CustomerUser}' => 'Country',****

'Comment{CustomerUser}' => 'Comment',****

#User field****

'Title{user}' => 'Title',****

};****

# $$STOP$$****

return;****

}****

** **

1;****

** **

** **

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Friday, July 01, 2011 10:55 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Edit SLA: Label on Customer page?****

** **

Hello,

You can modify your language file which is at /opt/otrs/Kernel/Language There you'll find a definition for SLA which can be changed to whatever your environment wants

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

****

On 1 July 2011 10:52, Gadow, Shawn wrote:****

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at? ****

****

Shawn Gadow****

Network Administrator****

Oregon CUSD 220****

****

*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of life*.” – Germaine Greer****

****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

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Nils Leideck

4:30 p.m.

On 01.07.2011, at 18:13, Leonardo Certuche wrote:

Or make a new translation file as explained at http://doc.otrs.org/developer/2.4/en/html/ch10.html

This is exactly the way you should go for your Custom translations! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Gadow, Shawn

4:34 p.m.

Thank you :) From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Friday, July 01, 2011 11:30 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Edit SLA: Label on Customer page? On 01.07.2011, at 18:13, Leonardo Certuche wrote: Or make a new translation file as explained at http://doc.otrs.org/developer/2.4/en/html/ch10.html This is exactly the way you should go for your Custom translations! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project

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Gadow, Shawn
Leonardo Certuche
Nils Leideck