Hi Andy, Are you talking about 20k tickets/day? After all the technology should serve us and our customers so as long as we need HTML in order to improve the service there should be a way to overcome that "balloon". Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Monday, August 06, 2007 4:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] HTML In Email Response That's a great way to baloon your storage! If you were like us and had 20,000+ tickets in your database then you may not want that kind of overhead. My 2c, Andy On 8/6/07 2:56 AM, "BALAN, Daniel" wrote: Hi there, I am afraid you will have no luck. I am interested in the HTML option but the OTRS guys said this will not be available in 2.2. Maybe later. Please let me know if you find another solution. Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Thursday, July 26, 2007 5:45 PM To: otrs Subject: [otrs] HTML In Email Response Hi! I am trying to find a way to add HTML into email responses/text entry and also the ability to paste graphics into an email response or note? Thank you! _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Hi All, Is there a quick and easy way of having the customer option on queueview rather than having to to go zoom first? Thanks Justin

omg 20k a day would be insane! we have been live for almost 1 year and have that many in total. our db is around 3gb and the file system storage is around 8gb. thats pure text + attachments. HTML improves marketing messages imo, not response time or customer service related to support requests. im not a big fan of marketing :) OTRS doesnt have (that i know of and we even have a support agreement) a way to archive ticket data older than X months. if they did then maybe i wouldnt be so worried as to what this system is going to look like in 2 years. Personally i like ascii art and plain text.. ____ ____ ____ ____ ||K |||I |||S |||S || ||__|||__|||__|||__|| |/__\|/__\|/__\|/__\| Maybe OTRS can provide some insight? -Andy Lubel ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BALAN, Daniel Sent: Tuesday, August 07, 2007 3:29 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] HTML In Email Response Hi Andy, Are you talking about 20k tickets/day? After all the technology should serve us and our customers so as long as we need HTML in order to improve the service there should be a way to overcome that "balloon". Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Monday, August 06, 2007 4:28 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] HTML In Email Response That's a great way to baloon your storage! If you were like us and had 20,000+ tickets in your database then you may not want that kind of overhead. My 2c, Andy On 8/6/07 2:56 AM, "BALAN, Daniel" wrote: Hi there, I am afraid you will have no luck. I am interested in the HTML option but the OTRS guys said this will not be available in 2.2. Maybe later. Please let me know if you find another solution. Daniel From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sanson, Rick Sent: Thursday, July 26, 2007 5:45 PM To: otrs Subject: [otrs] HTML In Email Response Hi! I am trying to find a way to add HTML into email responses/text entry and also the ability to paste graphics into an email response or note? Thank you! ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/