Thanks man will do. Is SSH the only way of making changes to the Kernel/Config/Files/ZZZAuto.pm file? Or are there other connection methods I can try? ________________________________ From: Lars Monsees To: User questions and discussions about OTRS. Sent: Monday, 17 August, 2009 11:31:57 Subject: Re: [otrs] SSH Hi,

Hi I am trying to SSH into our Apache server hosting OTRS. When I type "ssh server ip number" from my Windows command line I get "ssh is not recognised as a command" and when I type "ssh server IP number" from my Mac Terminal I get "connection refused".

Windows: Use PuTTY http://www.chiark.greenend.org.uk/~sgtatham/putty/ "connection refused": make sure that your server allows ssh connection from your ip adress. check firewall settings, /etc/hosts.allow, and /etc/hosts.deny and perhaps inetd/xinetd configuration. Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

You might be on a steep learning curve here so I'm gonna give you a quick run down on some stuff which might help you on your way into linux. Forgive me if I've misinterpreted your linux/unix ability but you seem to be very new to this. SSH is a connection method, it stands for Secure SHell. To connect to a server using ssh it first has to be able to accept ssh connections. First thing to do is open the command line on your linux server that OTRS is on (I assume you have a keyboard and monitor directly connected). Run this command to see if the ssh daemon is running; ps -ef | grep sshd If you only get one line back you've probably just found your own search for sshd. You should get 2 lines back. One for "grep sshd" and one for "sshd". A daemon is a service that runs in the background waiting for things to happen that it can respond to. The ssh daemon is what waits for ssh connections and its called sshd. I'll explain the command above as it might help you in future to know this stuff; "ps -ef" lists all the processes running on your server. Its a big list so we usually want to search through it for the specific process we're interested in. "ps" is the program and "-ef" are options "grep sshd" searches for the string sshd. Grep is a pattern matching program which can search through files and input data for a paticular string of text. In this case we're using the output of the ps program as the input for the grep program. Which brings us to the pipe symbol. The pipe symbol "|" is used to take the output of one program and use it as input in another program. You take the output from the command on the left of the symbol and use that as the input for the command on the right of the symbol. (On my keyboard the pipe is down by the "z" key but its sometimes up by the number 1 key or over by the return key). These 3 things, ps, grep and pipe, are individually and collectively some of the most used commands in a unix system. Other useful commands are; more - This displays a file one screen at a time, space for another screen full, q to quit. cat - displays a fail all at once head - the first 10 lines of a file tail - the last 10 lines of a file (good for checking last entries ina log file for example) vim - a mode based text editor. You are either in insert mode or not. In insert mode you can edit the file, if you're not in insert mode you can search through it for particular pieces of text. Press i to enter insert mode, press Esc to exit insert mode. man - a program for displaying the manual of a program. Typing in "man more" will tell you how to use the more program. That should get you on your feet as far as working with basic text files in a unix system. Good luck! Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/8/17 Lars Monsees

...

Is SSH the only way of making changes to the Kernel/Config/Files/ZZZAuto.pm file? Or are there other connection methods I can try?

SSH should be the best way, but I guess you will need to learn a little bit about Linux systems. Editing with vim is not that easy for a beginner, so check the man pages =)

As Michiel wrote, you should ask further questions that are not OTRS related in a Linux forum.

Lars

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You should do stand up. You'd be a cult hit :) 2009/8/17 Lars Monsees

nice list, only I would propose "less" instead of "more" =)

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rory and lars - thanks a million. i don't want to clutter up the otrs list with my linux queries so i will leave it at that - thanks again for all your help you have all been brilliant! if and when this problem is resolved i will get back to the forum because what i am still not clear about is why this problem should have occurred when all i did was change the number of bytes to be displayed by the system log in the admin screens. But for the moment thanks a lot guys! :-) ________________________________ From: Lars Monsees To: User questions and discussions about OTRS. Sent: Monday, 17 August, 2009 15:59:22 Subject: Re: [otrs] SSH lol, thx. to be honest, this was not even intended =)

You should do stand up. You'd be a cult hit :)

2009/8/17 Lars Monsees

nice list, only I would propose "less" instead of "more" =)

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hi shawn thanks for dropping by! :-) As I have already told the admins and mods here that I will not pursue this Linux thread any further (since this is an OTRS forum J ) I am going to reply to you in the "Software error message "Invalid argument at /opt/otrs/bi n/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4" thread.   I would really appreciate a response from you, especially regarding how to make the changes I want in Kernel/Config.pm . Thanks J ________________________________ From: Shawn Beasley To: User questions and discussions about OTRS. Sent: Monday, 17 August, 2009 21:56:21 Subject: Re: [otrs] SSH Hi, Sorry to drop in so late to this question. On 17.08.2009, at 12:41, Lev Davidovich wrote: Thanks man will do.

Is SSH the only way of making changes to the Kernel/Config/Files/ZZZAuto.pm file? Or are there other connection methods I can try?

You may never ever make manual changes to the Kernel/Config/FIles/ZZZAuto.pm file. This file is automatically generated, and will be overwritten :) So, this file will always be modified by the Sysconfig (Admin->Sysconfig) Manual changes can be made to Kernel/Config.pm. I wish you good luck with your shiny new linux knowledge and lots of fun with OTRS. PS: Why do you even want to edit the ZZZAuto.pm? Just  curious :D Habe a great evening! -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18    http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/