OTRS 2.4.2 Package Manager error installing ITSM module
Hi people of the otrs republicI'm having issues installing the ITSM modules.Unfortunately google hasn't been helpful in this matter. OS: Debian Gnu Linux 5.0 (lenny)OTRS Version: 2.4.2 (installed from tar.gz archive)Mysql 5Apache 2.2Perl 5.10.0my.cnf has the max_allowed_packet = 20M (restarted mysql after the change) Every time i try to upload the GeneralCatalog module from the webinterface I get: ==========snip==========Error: Need ContentType! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009 Message: Need ContentType! Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ==========snip========== Best Regards -M
Hi Mateusz, just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment? For more see: http://www.youtube.com/watch?v=IVljPaMqFfY -Martin On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
thank you for quick your answerunfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting.Your configuration setting is 19 MB.OKCheck "query_cache_size" setting.16 MBOK -M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module Hi Mateusz, just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment? For more see: http://www.youtube.com/watch?v=IVljPaMqFfY -Martin On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
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Hi Mateusz, ok, interesting. What browser do you use? Would it work with an other browser? -Martin On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
thank you for quick your answer unfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting. Your configuration setting is 19 MB. OK Check "query_cache_size" setting. 16 MB OK
-M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
But of course! case solvedwhen you asked me what browser I was using. I had to try with another one ( firefox)it worked! I was using google chrome when the module installation failed (ff is to slow for me under linux :|) Many Thanks!!- M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module Hi Mateusz, ok, interesting. What browser do you use? Would it work with an other browser? -Martin On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
thank you for quick your answer unfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting. Your configuration setting is 19 MB. OK Check "query_cache_size" setting. 16 MB OK
-M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
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Hi Mateusz, for me (I want to fix the bug). it was not working with google chrome (what version?). But it was working with firefox? Feedback would be fine! -Martin On 19.08.2009, at 10:40, Mateusz Mojsiejuk wrote:
But of course! case solved when you asked me what browser I was using. I had to try with another one ( firefox) it worked!
I was using google chrome when the module installation failed (ff is to slow for me under linux :|)
Many Thanks!! - M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other browser?
-Martin
On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
thank you for quick your answer unfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting. Your configuration setting is 19 MB. OK Check "query_cache_size" setting. 16 MB OK
-M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
Just to be clear, I failed with chromium ( based on the google browser source , for linux)i Managed to install it the plugins with firefox 3.0.13 pf-matmoj:~$ dpkg -l |grep chromiumii chromium-browser 4.0.202.0~svn20090815r23528-0ubuntu1~ucd1~intrepid Chromium browser its an svn version :) so dont know if you want to spend time on it since its not a stable version. Its available from a repository for ubuntudeb http://ppa.launchpad.net/chromium-daily/ppa/ubuntu intrepid maindeb-src http://ppa.launchpad.net/chromium-daily/ppa/ubuntu intrepid main thank you once more! ~M ----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 10:43:41 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module Hi Mateusz, for me (I want to fix the bug). it was not working with google chrome (what version?). But it was working with firefox? Feedback would be fine! -Martin On 19.08.2009, at 10:40, Mateusz Mojsiejuk wrote:
But of course! case solved when you asked me what browser I was using. I had to try with another one ( firefox) it worked!
I was using google chrome when the module installation failed (ff is to slow for me under linux :|)
Many Thanks!! - M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 10:25:57 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
ok, interesting. What browser do you use? Would it work with an other browser?
-Martin
On 19.08.2009, at 10:21, Mateusz Mojsiejuk wrote:
thank you for quick your answer unfortunately everything looks OK in the support assessment Check "max_allowed_packet" setting. Your configuration setting is 19 MB. OK Check "query_cache_size" setting. 16 MB OK
-M
----- Original Message ----- From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Wed, 19 Aug 2009 00:15:13 +0200 (CEST) Subject: Re: [otrs] OTRS 2.4.2 Package Manager error installing ITSM module
Hi Mateusz,
just to be sure that the max_allowed_packet is really used by maysqld (sometimes it's a little bit tricky)... are all mysql checks fine in the support assessment?
For more see: http://www.youtube.com/watch?v=IVljPaMqFfY
-Martin
On Aug 18, 2009, at 23:42 , Mateusz Mojsiejuk wrote:
Hi people of the otrs republic I'm having issues installing the ITSM modules. Unfortunately google hasn't been helpful in this matter.
OS: Debian Gnu Linux 5.0 (lenny) OTRS Version: 2.4.2 (installed from tar.gz archive) Mysql 5 Apache 2.2 Perl 5.10.0 my.cnf has the max_allowed_packet = 20M (restarted mysql after the change)
Every time i try to upload the GeneralCatalog module from the webinterface I get:
==========snip========== Error: Need ContentType!
Comment: Bug Report:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Aug 18 23:14:02 2009
Message: Need ContentType!
Traceback (4130): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile (v1.19) Line: 67 Module: Kernel::System::Web::UploadCache::FormIDAddFile (v1.18) Line: 142 Module: Kernel::Modules::AdminPackageManager::Run (v1.80) Line: 962 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl ::ROOT ::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
==========snip==========
Best Regards -M
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participants (2)
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Martin Edenhofer -
Mateusz Mojsiejuk