Download mail POP/IMAP and leave a copy on the server

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Muhammad El-Sergani

19 Mar 2011 19 Mar '11

12:30 p.m.

Dear all, I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done? We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux. Your help and support are very highly appreciated guys! Thanks and Best Regards, Sergani. -- Best Regards, Muhammad El-Sergani.

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Gergely Polonkai

19 Mar 19 Mar

12:36 p.m.

Hello Muhammad, If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps. Best, Gergely On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...

Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Muhammad El-Sergani

12:43 p.m.

Thanks Gergely, Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai wrote:

...

Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young

12:48 p.m.

No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently. On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani wrote:

...

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Muhammad El-Sergani

1:06 p.m.

Thanks Gerald, Sometimes you have different scenarios, and this is one of them. So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server? Thanks all in advance. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:48 PM, Gerald Young wrote:

...

No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently.

On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani wrote:

...
Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

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Ralph Eckhard

1:07 p.m.

What you could do: Forward the e-mail from box1 to box2 (i.e. with a rule in your mailclient or on your server), leave box1 for use with your local client and use box2 within OTRS. Regards, Ralph Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Muhammad El-Sergani Verzonden: zaterdag 19 maart 2011 14:06 Aan: User questions and discussions about OTRS. Onderwerp: Re: [otrs] Download mail POP/IMAP and leave a copy on the server Thanks Gerald, Sometimes you have different scenarios, and this is one of them. So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server? Thanks all in advance. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:48 PM, Gerald Young mailto:crythias@gmail.com> wrote: No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently. On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani mailto:msergani@gmail.com> wrote: Thanks Gergely, Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai mailto:polesz@w00d5t0ck.info> wrote: Hello Muhammad, If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps. Best, Gergely On 2011.03.19., at 13:30, Muhammad El-Sergani mailto:msergani@gmail.com> wrote:

...

Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Gergely Polonkai

1:29 p.m.

Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items. On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

...

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai wrote: Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Muhammad El-Sergani

1:34 p.m.

Thanks Gergely, I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP. Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai wrote:

...

Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai < polesz@w00d5t0ck.info> wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani < msergani@gmail.com> wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young

1:58 p.m.

or forward/distribution list to a download only inbox. On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani wrote:

...

Thanks Gergely,

I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai wrote:

...
Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai < polesz@w00d5t0ck.info> wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani < msergani@gmail.com> wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs

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Gerald Young

2 p.m.

http://forums.otrs.org/viewtopic.php?f=62&t=4694 On Sat, Mar 19, 2011 at 9:58 AM, Gerald Young wrote:

...

or forward/distribution list to a download only inbox.

On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani wrote:

...
Thanks Gergely,

I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai wrote:

...
Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai < polesz@w00d5t0ck.info> wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani < msergani@gmail.com> wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs

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Muhammad El-Sergani

7:24 p.m.

Thanks all. I've tried a couple of things, and my Thunderbird mailbox turned messy. I know man would say "Don't use OTRS if you don;t want it to download your emails bla bla bla", please, just go away! If anyone knows of a good way to alter OTRS' behavior regarding downloading emails and keeping them on the server, please go ahead and tell us.. this could be anything up to script editing. OTRS is great, OTRS is absolutely one of the best, and I'm definitely sticking with it! Best Regards, Muhammad El-Sergani. On Sat, Mar 19, 2011 at 4:00 PM, Gerald Young wrote:

...

http://forums.otrs.org/viewtopic.php?f=62&t=4694

On Sat, Mar 19, 2011 at 9:58 AM, Gerald Young wrote:

...
or forward/distribution list to a download only inbox.

On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani wrote:

...
Thanks Gergely,

I believe you're talking IMAP now and folder subscription, I'll give it a try and come back with the results. Frankly, I've never used Thunderbird with IMAP, only POP.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 3:29 PM, Gergely Polonkai
...
wrote:

...
Of course you can. There is a folder named [GMail], and in that a folder called All mail, those are your Archived items.

On 2011.03.19., at 13:43, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai < polesz@w00d5t0ck.info> wrote:

...
Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani < msergani@gmail.com> wrote:

...
Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

--

Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/cgi-bin/listinfo/otrs

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participants (4)

Gerald Young
Gergely Polonkai
Muhammad El-Sergani
Ralph Eckhard