Problem connecting customer users to the right queue
Hia all, I have a problem to place email wich I retrieve by a pop3 account into OTRS. I perfect receives and places them always in the RAW queue. I made also groups and connected customers -> groups -> queues . In the pop3 connector i used sorting per e-mail address. In what way I'm thinking wrong ? Looking forward to an happy answers. Grtz Evert Goor
Have you specified which queue to recieve them in the POP3 connector?
2009/4/3 Evert Goor
Hia all,
I have a problem to place email wich I retrieve by a pop3 account into OTRS.
I perfect receives and places them always in the RAW queue. I made also groups and connected customers -> groups -> queues .
In the pop3 connector i used sorting per e-mail address.
In what way I’m thinking wrong ?
Looking forward to an happy answers.
Grtz
Evert Goor
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Evert,
From your story it appears your missing link is [Email Adresses] (System Email Addresses Management).
Set them as Admin. Those are the e-mail addresses your OTRS will start to recognize. And there you can link them to a queue. So: 1. Set PostMaster Mail account - Disaptching by Email (you did it) 2. Enter all the e-mail addresses your OTRS will handle - the once you do not set will end up in raw. 3. setup the customers, groups, and link the groups to QUEUEs. (you did it) gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Evert Goor Sent: vrijdag 3 april 2009 17:02 To: otrs@otrs.org Subject: [otrs] Problem connecting customer users to the right queue Hia all, I have a problem to place email wich I retrieve by a pop3 account into OTRS. I perfect receives and places them always in the RAW queue. I made also groups and connected customers -> groups -> queues . In the pop3 connector i used sorting per e-mail address. In what way I'm thinking wrong ? Looking forward to an happy answers. Grtz Evert Goor
participants (3)
-
Evert Goor -
Frans Stekelenburg -
Matthew Coulson