Hi all, I've a problem related sending and receiving mail. Our mail server only supports POP3S. OTRS also supports POP3S right? I saw two options pop3, pop3s from the admin panel and selected pop3s. Since that time I've never connected to my mail server. Here is the log entry: OTRS-PMAccount-10[31540]: [Error][Kernel::System::MailAccount::POP3S::Fetch][Line:113]: POP3S: Can't connect to mail.xxx.com Is there any other configuration? I just configured it on web interface (found only the guide from documentation). Thank you. BR, Altangerel.G
Marco Vannini wrote:
Did you try to manually telnet mail.xxx.com http://mail.xxx.com 995 from the otrs box ?
Yeah, I did it and connection established. You can see the result: otrs# telnet mail.xxx.com 995 Trying xxx.xxx.xxx.xxx... Connected to mail.xxx.com. Escape character is '^]'. Also, I can connect to mail server with 25 port and send email properly. But OTRS cannot send and receive email :(
What does the System Trace say? -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Altangerel Enviado el: jueves, 22 de octubre de 2009 9:51 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Can't connect to mail server Marco Vannini wrote:
Did you try to manually telnet mail.xxx.com http://mail.xxx.com 995 from the otrs box ?
Yeah, I did it and connection established. You can see the result: otrs# telnet mail.xxx.com 995 Trying xxx.xxx.xxx.xxx... Connected to mail.xxx.com. Escape character is '^]'. Also, I can connect to mail server with 25 port and send email properly. But OTRS cannot send and receive email :( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Adrián Fernández Leiro wrote:
What does the System Trace say?
Hi Leiro, System trace says: Error: POP3S: Can't connect to mail.xxx.com ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: freebsd Time: Thu Oct 22 15:54:03 2009 Message: POP3S: Can't connect to mail.xxx.com Traceback (32719): Module: Kernel::System::MailAccount::POP3S::Fetch (v1.10) Line: 113 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
Hi: I can't tell anymore useful about your problem, sorry. -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Altangerel Enviado el: jueves, 22 de octubre de 2009 10:06 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Can't connect to mail server Adrián Fernández Leiro wrote:
What does the System Trace say?
Hi Leiro, System trace says: Error: POP3S: Can't connect to mail.xxx.com ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: freebsd Time: Thu Oct 22 15:54:03 2009 Message: POP3S: Can't connect to mail.xxx.com Traceback (32719): Module: Kernel::System::MailAccount::POP3S::Fetch (v1.10) Line: 113 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi, may be you can try to connect via SSL to the POP3S Port: $ openssl s_client -host mail.xxx.com -port 995 -Markus On Oct 22, 2009, at 10:26 AM, Adrián Fernández Leiro wrote:
I can't tell anymore useful about your problem, sorry. -----Mensaje original-----
System trace says:
Error: POP3S: Can't connect to mail.xxx.com
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: freebsd Time: Thu Oct 22 15:54:03 2009
Message: POP3S: Can't connect to mail.xxx.com
Traceback (32719): Module: Kernel::System::MailAccount::POP3S::Fetch (v1.10) Line: 113 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
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/opt/otrs/bin/otrs.checkModules.pl output ?
...
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.23)
...
It say something like this ?
On Thu, Oct 22, 2009 at 9:51 AM, Altangerel
Marco Vannini wrote:
Did you try to manually telnet mail.xxx.com http://mail.xxx.com 995 from the otrs box ?
Yeah, I did it and connection established. You can see the result:
otrs# telnet mail.xxx.com 995 Trying xxx.xxx.xxx.xxx... Connected to mail.xxx.com. Escape character is '^]'.
Also, I can connect to mail server with 25 port and send email properly. But OTRS cannot send and receive email :(
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No, sorry, I didnt explain myself right.
As admin user, on Config, last column, System Trace. Its a log.
Its on /var/log/user.log too.
That should give you the answer to what is going on with emails (I hope
so).
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Marco Vannini
Enviado el: jueves, 22 de octubre de 2009 9:55
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Can't connect to mail server
/opt/otrs/bin/otrs.checkModules.pl output ?
...
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.23)
...
It say something like this ?
On Thu, Oct 22, 2009 at 9:51 AM, Altangerel
Adrián Fernández Leiro wrote:
No, sorry, I didn’t explain myself right.
As admin user, on Config, last column, System Trace. It’s a log.
It’s on /var/log/user.log too.
That should give you the answer to what is going on with emails (I hope so).
I check /var/log/messages (system log on admin area) log permanently. It says something like that I sent before: Thu Oct 22 16:10:02 2009 error OTRS-PMAccount-10 POP3S: Can't connect to mail.xxx.com
*De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Marco Vannini *Enviado el:* jueves, 22 de octubre de 2009 9:55 *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] Can't connect to mail server
/opt/otrs/bin/otrs.checkModules.pl http://otrs.checkModules.pl output ?
...
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.23)
...
It say something like this ?
I think there is no problem. .... o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.1907) o Net::IMAP::Simple::SSL......Not installed! (Optional - Required for SSL connections.) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.13) o Net::SMTP::SSL..............ok (v1.01)
participants (4)
-
Adrián Fernández Leiro -
Altangerel -
Marco Vannini -
Markus Esche