Move OTRS (Apache) off the default port 80 onto something else. This has nothing to do with the SMTP virtual server however. If that is failing you need to look elsewhere. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Wednesday, June 27, 2007 7:22 AM To: otrs@otrs.org Subject: [otrs] otrs disables exchange virtual server hi we installed otrs in our server. my problem is that when otrs is installed it automatically disables the exchange virtual server which stops us from using OWA. is it because OTRS is running it s own apache server.please correct me if i am wrong. is there any way we can avoid this. because OWA is very essential for us. somebody please help. thank you
Look in the httpd.conf file; there will be a directive like this:
Listen 80
Change the number 80.
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
pri pri
Sent: Wednesday, June 27, 2007 8:32 AM
To: otrs@otrs.org
Subject: RE: [otrs] otrs disables exchange virtual server
thanks for the reply.
it does not disable the smtp server. it disables the exchange virtual
server inside the http protocol in administrative groups. can you tell
me how i can make it listen in some other port?
thank you
________________________________
From: "LQ Marshall"
(1) Altought Offtopic (my apoligies) it is usually not recommended to run Exchange with any other application or service on the system. Exchange expects to have FULL access to all system resources so sharig exchange with ANY other process requires proper configuration of exchange services not to mention other applications so the processes will not conflict. This is not a topic of this list, contact an exchange list for details on this setup. (2) TCP/25 = SMTP which is the SMTP virtual server, default. Each service must have a unique available port, when some process occupies a port already the other process can't bind to it an will not start. Have to use an available/unused tcp port. I have no personal experience running OTRS in a windows envionment. As with running multiple services on any system you have to configure the services to not conflict. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Thursday, June 28, 2007 7:24 AM To: otrs@otrs.org Subject: RE: [otrs] otrs disables exchange virtual server hi we had a problem with our exchange and so i had to uninstall OTRS. now i am able to install OTRS successfully only if i disable the exchange virtual server. even if i change the port number to 25 which is the TCP port number in httpd.exe am still not able to start my exchange virtual server which is also a http service. is there any way i can solve this? i tried starting the installer as http://localhost:25/otrs/installer.pl but it does not work. it works only as http://localhost/otrs/installer.pl can i not run both otrs and exchange virtual server?? sorry for the trouble thank youu
The port is controlled by the httpd.conf configuration file. I presume this
the same for the windows port of apache.
There is a line that will say... LISTEN 80
... change 80 to an available TCP port.
Of course this also means that you will have to enter this port when
connecting via your browser. http://
Move OTRS (Apache) off the default port 80 onto something else.
This has nothing to do with the SMTP virtual server however. If that is failing you need to look elsewhere.
LQ
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Wednesday, June 27, 2007 7:22 AM To: otrs@otrs.org Subject: [otrs] otrs disables exchange virtual server
hi we installed otrs in our server. my problem is that when otrs is installed it automatically disables the exchange virtual server which stops us from using OWA. is it because OTRS is running it s own apache server.please correct me if i am wrong. is there any way we can avoid this. because OWA is very essential for us. somebody please help. thank you
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TCP 25 is SMTP which is not an available port. So, no that wont work. Try 81 or 8080 (can't say for sure don't know what's on your system)... it has to be one that another process is NOT using. LQ _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Thursday, June 28, 2007 7:06 AM To: otrs@otrs.org Subject: RE: [otrs] otrs disables exchange virtual server hi i tried to change the port number. i changed it to TCP port number 25. is that ok? but i changed and tried to run the installer.pl . it does not work even then?? what do i do?
when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost?
The database connection may be left to localhost as long as the database is on the same system. Client access to OTRS cannot be via localhost... This will not work. You will need to provide a NetBIOS (intranet) or FQDN or IP or something similar for clients to connect. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Thursday, June 28, 2007 7:39 AM To: otrs@otrs.org Subject: RE: [otrs] otrs disables exchange virtual server another query. please excuse me if its very silly. when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost? please bear with my stupid questions thank you
What is the error? What have your done to resolve the issue? Results?
Almost impossible to help without providing details.
LQ
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri
pri
Sent: Thursday, June 28, 2007 11:04 AM
To: otrs@otrs.org
Subject: RE: [otrs] otrs disables exchange virtual server
hi there..
after installing otrs suddenly my apache server fails and i get httpd.exe
error
after this i have to manually run my apache server everytime i use otrs. has
anybody encountered this problem before. can anybody tell why this is
happening. because after complete implementation if this happens then i will
lose all my data.
if anybody knows please reply
thank you
_____
From: "LQ Marshall"
when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost?
The database connection may be left to localhost as long as the database is on the same system.
Client access to OTRS cannot be via localhost... This will not work. You will need to provide a NetBIOS (intranet) or FQDN or IP or something similar for clients to connect.
LQ
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Thursday, June 28, 2007 7:39 AM To: otrs@otrs.org Subject: RE: [otrs] otrs disables exchange virtual server
another query. please excuse me if its very silly.
when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost?
please bear with my stupid questions
thank you
OTRS interface functions through Apache so Apache failing means your can't
access otrs.
WIth the windows install I am not sure if apache reports errors to the Event
log or if it creates a log directory and logs in there. In either case
there should be dome details that will help explain the failing. Look for
Apache or similar in the event logs, or for a https.err, httpd.log, or
possibly something like access.log. These files are just text file and may
be opened with any text editor.
LQ
ps - will be offline most of the next few hours.
_____
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri
pri
Sent: Thursday, June 28, 2007 11:30 AM
To: otrs@otrs.org
Subject: RE: [otrs] otrs disables exchange virtual server
i m sorry for not giving proper details
i am completely new to this system. i am just learning it. this error does
not occur immediately after i install otrs. it occurs after sometime as in
when i am working on the system.the error is httpd. exe error. it says
unable to read from memory. after i got this error. i went into the apache
folder and started the httpd.exe. after i manually started the apache server
otrs works fine. but it should work without me having to go start the server
everytime right? thats my problem. once i get this error. otrs never works
without me starting the apache server manually
thank you
_____
From: "LQ Marshall"
when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost?
The database connection may be left to localhost as long as the database is on the same system.
Client access to OTRS cannot be via localhost... This will not work. You will need to provide a NetBIOS (intranet) or FQDN or IP or something similar for clients to connect.
LQ
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Thursday, June 28, 2007 7:39 AM To: otrs@otrs.org Subject: RE: [otrs] otrs disables exchange virtual server
another query. please excuse me if its very silly.
when we install OTRS can i use localhost for database creation. OTRS wil be running on the server and clients are going to access it thriough the server. hence can i leave it as localhost?
please bear with my stupid questions
thank you
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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participants (4)
-
Filippo Fiorani -
LQ Marshall -
Marcus Dennis -
pri pri