Hi there, I use OTRS for different departements, each department have their own freefields, ... that situation is getting messy as every department can see all freefields. Do you think that I can create one theme per department and then remove the non used freefields (meaning the ones of other dpt) ? Thanks for the confirmation Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Phillipe, I'd be interested in knowing how you eventually resolve this. I'd like to do something similar. Thanks, Justin Noel http://www.calendee.com On Wed, Feb 24, 2010 at 2:12 AM, Martignier, Philippe < philippe.martignier@wipo.int> wrote:
Hi there,
I use OTRS for different departements, each department have their own freefields, … that situation is getting messy as every department can see all freefields.
Do you think that I can create one theme per department and then remove the non used freefields (meaning the ones of other dpt) ?
Thanks for the confirmation
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB II
Office : 0,3
World Intellectual Property Organization Disclaimer:
This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
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Hi All,
I´m interested too, I made a early post about this but I didn´t receive any suggestion.
Let me know if anyone can help
Thanks in advance.
João Zorro
Managed Services
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Novabase
Av. D. João II, Lote 1.03.2.3 . Parque das Nações
1998-031 Lisboa - Portugal
Tel. (+351) 213 836 300 . Fax (+351) 213 836 301
www.novabase.pthttp://www.novabase.pt
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Noel
Sent: Thursday, February 25, 2010 5:14 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] themes and freefields
Phillipe,
I'd be interested in knowing how you eventually resolve this. I'd like to do something similar.
Thanks,
Justin Noel
http://www.calendee.com
On Wed, Feb 24, 2010 at 2:12 AM, Martignier, Philippe
participants (3)
-
João Zorro -
Justin Noel -
Martignier, Philippe