Stuck in Time Accounting
Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten
You fall into the expiration date loop ... you have to insert all the past
days before otrs&ta lets you use all the rest.
There was a WA but I did not remember ... I'm searching.
On Mon, Jan 11, 2010 at 2:05 PM, Morten Bøhmer
Hi all
I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen.
Appreciate any help on this matter.
Brg morten
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Try to look at this:
http://www.mail-archive.com/otrs@otrs.org/msg23689.html
MV
On Mon, Jan 11, 2010 at 2:05 PM, Morten Bøhmer
Hi all
I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen.
Appreciate any help on this matter.
Brg morten
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To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the "Edit time record" page. 2. At the confirm delete page, simply click the "Setting" link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:morten@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten
I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the "Edit time record" page. 2. At the confirm delete page, simply click the "Setting" link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:morten@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten ________________________________ Inbound email scanned by Mimecast. ________________________________ Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL --------------------------------------------------------------------- This email message has been scanned and delivered safely by Mimecast. ---------------------------------------------------------------------
doesn't this thread solved the problems ? for me yes http://www.mail-archive.com/otrs@otrs.org/msg23689.html MV On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien < gordon.obrien@mediasquare.co.uk> wrote:
I have this problem too.
Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen.
This is obviously a huge bug. I can’t even get into the admin section to uninstall the module.
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Timothy J. Deerinck *Sent:* 12 January 2010 05:49 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Stuck in Time Accounting
To fix this from that page you are stuck on, do this:
1. Hit the delete link at the bottom right of the “Edit time record” page.
2. At the confirm delete page, simply click the “Setting” link in the tool bar menu at the top.
3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011).
4. Click Submit.
This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this!
~Tim
*From:* Morten Bøhmer [mailto:morten@adcopartner.no] *Sent:* Monday, January 11, 2010 5:05 AM *To:* 'User questions and discussions about OTRS.' *Subject:* [otrs] Stuck in Time Accounting
Hi all
I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen.
Appreciate any help on this matter.
Brg morten
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Doh!
That makes sense!
Thanks Marco
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: 12 January 2010 10:05
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting
doesn't this thread solved the problems ? for me yes
http://www.mail-archive.com/otrs@otrs.org/msg23689.html
MV
On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien
Marco,
Yes it does solve the problem, but if you look at that solution, it says he was the lonely admin. If a user does not have another admin account, the method I described will at least let them remove the time accounting loop to fix things!
~Tim
From: Marco Vannini [mailto:marco.vannini@gmail.com]
Sent: Tuesday, January 12, 2010 2:05 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Stuck in Time Accounting
doesn't this thread solved the problems ? for me yes
http://www.mail-archive.com/otrs@otrs.org/msg23689.html
MV
On Tue, Jan 12, 2010 at 11:01 AM, Gordon O'Brien
Gordon, It will work to correct the problem. Look at step 2 carefully. Do not click on ANYTHING but the "Setting" link on the right side of the tool bar. ~Tim From: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk] Sent: Tuesday, January 12, 2010 2:01 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting I have this problem too. Your suggestions below bring back the menu bar temporarily but clicking of for example the Tickets menu returns me back to the Time Accounting screen. This is obviously a huge bug. I can't even get into the admin section to uninstall the module. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Timothy J. Deerinck Sent: 12 January 2010 05:49 To: User questions and discussions about OTRS. Subject: Re: [otrs] Stuck in Time Accounting To fix this from that page you are stuck on, do this: 1. Hit the delete link at the bottom right of the "Edit time record" page. 2. At the confirm delete page, simply click the "Setting" link in the tool bar menu at the top. 3. Change the begin period and the end period dates to something other than current (example: 1-1-2011 to 12-31-2011). 4. Click Submit. This will let you get your main screens back. I too am experimenting with Time Accounting and about locked myself out of the system completely until I did this! ~Tim From: Morten Bøhmer [mailto:morten@adcopartner.no] Sent: Monday, January 11, 2010 5:05 AM To: 'User questions and discussions about OTRS.' Subject: [otrs] Stuck in Time Accounting Hi all I am, for some reason, stuck in Time Accounting and cannot get any other page in OTRS. I have tried killing my session from other users, restarting the browser, clearing cookies, tried other computers and so on. But I always get back to the Time Accounting screen, without the menubar. I have also tried typing other URL directly, but I am still forwarded directly to the Time Accounting screen. Appreciate any help on this matter. Brg morten ________________________________ Inbound email scanned by Mimecast. ________________________________ [cid:image001.gif@01CA9384.1C6BE680]http://www.mediasquare.co.uk Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL ________________________________ This email message has been scanned and delivered safely by Mimecasthttp://www.mimecast.co.uk. ________________________________
participants (4)
-
Gordon O'Brien -
Marco Vannini -
Morten Bøhmer -
Timothy J. Deerinck