Hi all, we are trying to use the default service for tickets but it does not seems to work... I've enabled core::ticket service and defined the default service in customers users <-> services. Is there anything else that I've to configure to st the defined service for any ticket created (from all the method allowed [customer.pl, mail and phone request]) ? Thank you. Marco Vannini
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associated certain services to given customers, the Default
Services list does not apply
Leonardo Certuche
On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini
Hi all,
we are trying to use the default service for tickets but it does not seems to work...
I've enabled core::ticket service and defined the default service in customers users <-> services.
Is there anything else that I've to configure to st the defined service for any ticket created (from all the method allowed [customer.pl, mail and phone request]) ?
Thank you.
Marco Vannini
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I've cleared any other
Il giorno 17/feb/2010 23:20, "Leonardo Certuche" <
leonardo.certuche@itcon-ltda.com> ha scritto:
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associated certain services to given customers, the Default
Services list does not apply
Leonardo Certuche
On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini
Hi all,
we are trying to use the default service for tickets but it does not
seems to work..... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Sorry... i'm on phone... retrying ... i've cleared any other assignments and
defined only the default
Il giorno 17/feb/2010 23:20, "Leonardo Certuche" <
leonardo.certuche@itcon-ltda.com> ha scritto:
Hi,
Do you also have hand picked services per-customer? If I remember well, when
you have associated certain services to given customers, the Default
Services list does not apply
Leonardo Certuche
On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini
Hi all,
we are trying to use the default service for tickets but it does not
seems to work..... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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participants (2)
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Leonardo Certuche -
Marco Vannini