Hello Nils I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is not occur for text files. On Mon, Feb 14, 2011 at 11:35, Nils Leideck wrote:

Dear Masood,

On 14.02.2011, at 07:09, masood ramezani wrote:

I change the Ticket::StorageModule to ArticleStorageFS, then I check the C:\otrs\var\article. the file is created truly and I can open it on server but when I download that from OTRS, the file is corrupted.

On Sat, Feb 12, 2011 at 16:20, masood ramezani wrote:

...

i am working on OTRS 2.4.9, and right now i'm trying to implement the file attachment.. here's my problem:

after I attach a file to a ticket (successfully; because I can see it in Article_Attachment table in the DB) and send it, when I want to check the ticket and download the attached file, the content of the downloaded file is corrupted... for example, if I attach a pdf file, the files is like a clean sheet when I download it... or if I attach an Excel file, I can't check the content of the file and there's message about the file being corrupted.

any advice would be appreciated. thx.

can you double check your CharSet configuration please? OTRS 3.0 should be used with UTF8 only!

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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Dear Nils, there isn't any error on my log file. Cheers, Masoud On Mon, Feb 14, 2011 at 15:39, Nils Leideck wrote:

Dear Masood,

are there any error messages in the log files?

On 14.02.2011, at 09:23, masood ramezani wrote:

I have OTRS 2.4.9 and my charset is UTF-8. I should say that this problem is not occur for text files.

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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