This isn't working...OTRS has been down all day. Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.com From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Eddie Sent: Friday, May 04, 2012 10:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems On Fri, May 4, 2012 at 9:48 AM, Andrew Meyer mailto:AMeyer@precisionpractice.com> wrote: I just updated Fedora to the latest Perl package and now OTRS is broken and httpd won't start. If you think its related to the yum update you could try to undo the changes. Try : yum history list yum history info [# of last update] yum history info undo [# of last update] this link has more deatils: http://www.if-not-true-then-false.com/2010/yum-history-list-info-summary-rep...

On Fri, May 4, 2012 at 4:05 PM, Andrew Meyer wrote:

Also, I have tried to run ther backup script and then restore on new server running CentOS 6.2, and it bombs out on the restore asking for the password. ****

** **

I tried putting the database password into the script and no go.****

Did you try rolling back the yum update that changed your perl version? When yum/rpm needs to update config files it will make .rpmnew and .rpmsave files. You migth need to replace or merge settings from those files

So the actual error preventing it from loading is: compilation aborted at /usr/share/perl5/FindBin.pm line 205 The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin); So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it. What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to? Also have you ran the /opt/otrs/bin/otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct? Steve On 4 May 2012 21:21, Andrew Meyer wrote:

I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. ****

** **

[Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

** **

I’m not sure why.****

** **

Andrew Meyer****

*Precision Practice Management*****

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365****

Email: ameyer@precisionpractice.com****

Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer wrote:

Steven,****

I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date.****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Steven Carr *Sent:* Friday, May 04, 2012 5:45 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] big problems****

** **

So the actual error preventing it from loading is:

compilation aborted at /usr/share/perl5/FindBin.pm line 205

The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin);

So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it.

What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to?

Also have you ran the /opt/otrs/bin/otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct?

Steve

****

On 4 May 2012 21:21, Andrew Meyer wrote:** **

I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. ****

****

[Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

****

I’m not sure why.****

****

Andrew Meyer****

*Precision Practice Management*****

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365****

Email: ameyer@precisionpractice.com****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi Rey, Read the email headers. They supply you with mail addresses for subscription, un-subscription etc. When you subscribed for the list you were also sent a mail with all the necessary detail to subscribe, unsubscribe. Regards Rudolf Bargholz Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Rey Segura Nubia Andrea Gesendet: Montag, 7. Mai 2012 14:30 An: User questions and discussions about OTRS. Betreff: Re: [otrs] big problems Please don´t send me e-mails that’s my corporative mail and a don’t need information of OTRS any more Andrea Rey | Coordinadora de Infraestructura de TI | Calle 119 No. 7-75 - Piso 2 | Tel.: (571) 603 0303 Ext. 5698 | Bogotá D.C. – Colombia | andrea.rey@fsfb.org.comailto:andrea.rey@fsfb.org.co | www.fsfb.org.cohttp://www.fsfb.org.co Para preservar el medio ambiente, considere imprimir este mensaje solo si es necesario De: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] En nombre de Steven Carr Enviado el: lunes, 07 de mayo de 2012 02:19 a.m. Para: User questions and discussions about OTRS. Asunto: Re: [otrs] big problems Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer mailto:AMeyer@precisionpractice.com> wrote: Steven, I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Friday, May 04, 2012 5:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems So the actual error preventing it from loading is: compilation aborted at /usr/share/perl5/FindBin.pm line 205 The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin); So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it. What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to? Also have you ran the /opt/otrs/bin/otrs.CheckModules.plhttp://otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct? Steve On 4 May 2012 21:21, Andrew Meyer mailto:AMeyer@precisionpractice.com> wrote: I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. [Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... I’m not sure why. Andrew Meyer Precision Practice Management T:314-787-0681tel:314-787-0681 D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 Email: ameyer@precisionpractice.commailto:ameyer@precisionpractice.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ Mensaje de Confidencialidad: Este mensaje de correo electrónico y los archivos anexos que contenga son de uso exclusivo de las personas o entidades que aparecen como destinatarios. Este mensaje puede contener información confidencial, de uso reservado y protegida legalmente. Si usted ha recibido este correo por equivocación tiene completamente prohibido su utilización, copia, impresión, reenvío o cualquier otra acción que divulgue su contenido o el de los archivos anexos. En este caso, por favor notifique al remitente acerca de la equivocación cometida y elimine este correo electrónico de sus sistemas de almacenamiento. Gracias. Confidentiality Notice: This e-mail and any files transmitted with it are for the sole use of the intended recipient(s). This email may contain confidential and privileged information. If you are not the intended recipient, any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this message in error please contact the sender by reply e-mail and destroy all copies of the message from all your data storage systems. Thank you.

http://lists.otrs.org/cgi-bin/listinfo/otrs andrea.rey@fsfb.org.co On Mon, May 7, 2012 at 4:04 PM, Rey Segura Nubia Andrea < andrea.rey@fsfb.org.co> wrote:

Please tell me what’s the mail address, I need my un-subscribed****

** **

Help me ****

** **

** **

[image: cid:image001.png@01CBEA43.448E3570]****

*Andrea Rey* | Coordinadora de Infraestructura de TI | ****

Calle 119 No. 7-75 - Piso 2 | Tel.: (571) 603 0303 Ext. 5698 | Bogotá D.C. – Colombia |****

andrea.rey@fsfb.org.co | www.fsfb.org.co****

** **

*Para preservar el medio ambiente, considere imprimir este mensaje solo si es necesario***

** **

*De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Rudolf Bargholz *Enviado el:* lunes, 07 de mayo de 2012 07:54 a.m.

*Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] big problems****

** **

Hi Rey,****

** **

Read the email headers. They supply you with mail addresses for subscription, un-subscription etc. When you subscribed for the list you were also sent a mail with all the necessary detail to subscribe, unsubscribe.****

** **

Regards****

** **

Rudolf Bargholz****

** **

*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Rey Segura Nubia Andrea *Gesendet:* Montag, 7. Mai 2012 14:30 *An:* User questions and discussions about OTRS. *Betreff:* Re: [otrs] big problems****

** **

Please don´t send me e-mails that’s my corporative mail and a don’t need information of OTRS any more****

** **

*Andrea Rey* | Coordinadora de Infraestructura de TI | ****

Calle 119 No. 7-75 - Piso 2 | Tel.: (571) 603 0303 Ext. 5698 | Bogotá D.C. – Colombia |****

andrea.rey@fsfb.org.co | www.fsfb.org.co****

** **

*Para preservar el medio ambiente, considere imprimir este mensaje solo si es necesario***

** **

*De:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *En nombre de *Steven Carr *Enviado el:* lunes, 07 de mayo de 2012 02:19 a.m. *Para:* User questions and discussions about OTRS. *Asunto:* Re: [otrs] big problems****

** **

Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability.

If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment.

Steve****

On 7 May 2012 00:10, Andrew Meyer wrote:*** *

Steven,****

I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date.****

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Steven Carr *Sent:* Friday, May 04, 2012 5:45 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] big problems****

****

So the actual error preventing it from loading is:****

compilation aborted at /usr/share/perl5/FindBin.pm line 205

The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin);

So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it.

What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to?

Also have you ran the /opt/otrs/bin/otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct?

Steve****

On 4 May 2012 21:21, Andrew Meyer wrote:*** *

I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. ****

****

[Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

****

I’m not sure why.****

****

Andrew Meyer****

*Precision Practice Management*****

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365****

Email: ameyer@precisionpractice.com****

****

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So I have managed to fix the error below, but now I get this in my apache logs: [Mon May 07 08:11:44 2012] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:11:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... This has something to do with OTRS kernel at this point I would think. Thanks, Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.com From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer Sent: Monday, May 07, 2012 8:04 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email. [Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 07:58:45 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... [Mon May 07 08:01:23 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:01:23 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server PPM-HELPDESK:0, exiting... Andrew Meyer Precision Practice Management T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.commailto:ameyer@precisionpractice.com From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Monday, May 07, 2012 2:19 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer mailto:AMeyer@precisionpractice.com> wrote: Steven, I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date. From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Friday, May 04, 2012 5:45 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems So the actual error preventing it from loading is: compilation aborted at /usr/share/perl5/FindBin.pm line 205 The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin); So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it. What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to? Also have you ran the /opt/otrs/bin/otrs.CheckModules.plhttp://otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct? Steve On 4 May 2012 21:21, Andrew Meyer mailto:AMeyer@precisionpractice.com> wrote: I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. [Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... [Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.plhttp://apache2-perl-startup.pl for server 192.168.1.19:80http://192.168.1.19:80, exiting... I’m not sure why. Andrew Meyer Precision Practice Management T:314-787-0681tel:314-787-0681 D: 314-881-5265tel:314-881-5265 C: 314-565-0868tel:314-565-0868 F: 314-881-5365tel:314-881-5365 Email: ameyer@precisionpractice.commailto:ameyer@precisionpractice.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Did that. I uninstalled 3.1.4 and moved back to 3.1.3 on my new server and it worked. There is something seriously broken in 3.1.4. Andrew Meyer Precision Practice Management 689 Craig Road, Creve Coeur, MO 63141 T: 314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Monday, May 07, 2012 8:15 AM To: otrs@otrs.org Subject: Re: [otrs] big problems * Andrew Meyer :

Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email.

[Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n

Install the RPM which contains Apache/DBI.pm (perl-Apache-DBI) -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

I'm still getting this on the original box:

[Mon May 07 08:26:46 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n [Mon May 07 08:26:46 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...

I've got similar errors once but they didn't have anything to do with a perl- or system upgrade. Simply the path in apache2-perl-startup.pl were not correct. Maybe it's as simple as that...: http://www.claudiokuenzler.com/blog/151/apache-does-not-start-after-otrs-upg...

And I forced otrs-3.1.3-03

Andrew Meyer Precision Practice Management 689 Craig Road, Creve Coeur, MO 63141 T: 314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.com

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andrew Meyer Sent: Monday, May 07, 2012 8:26 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] big problems

Did that. I uninstalled 3.1.4 and moved back to 3.1.3 on my new server and it worked. There is something seriously broken in 3.1.4.

Andrew Meyer Precision Practice Management 689 Craig Road, Creve Coeur, MO 63141 T: 314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365 Email: ameyer@precisionpractice.com

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ralf Hildebrandt Sent: Monday, May 07, 2012 8:15 AM To: otrs@otrs.org Subject: Re: [otrs] big problems

* Andrew Meyer :

...

Ok, now I’ve managed to get a copy of CentOS 6.2 running. But I’m getting something similar to my original email.

[Mon May 07 07:58:45 2012] [error] Can't locate Apache/DBI.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs/scripts/ apache2-perl-startup.pl line 51.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 51.\nCompilation failed in require at (eval 2) line 1.\n

Install the RPM which contains Apache/DBI.pm (perl-Apache-DBI)

-- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs