Hi there, I've tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn't appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I've only setup a mailbox in the "Postmaster Admin" section. Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
Hi, Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages. Leonardo Certuche On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote:
Hi there,
I’ve tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn’t appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I’ve only setup a mailbox in the “Postmaster Admin” section.
*Dorien Takeshi*
Technical Manager
*Disaster Recovery Group Limited*
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
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Hi there,
It's IMAP, well actually IMAPS but same thing. I have connected to it from Outlook using MAPI and I can see the messages arrive and disappear.
Regards,
Dorien Takeshi
Technical Manager
Disaster Recovery Group Limited
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
[cid:image001.png@01CAA96D.D53CEE30]
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Tuesday, 9 February 2010 9:40 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Email Processing
Hi,
Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages.
Leonardo Certuche
On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi
Hi, Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccount? Leonardo Certuche On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote:
Hi there,
It’s IMAP, well actually IMAPS but same thing. I have connected to it from Outlook using MAPI and I can see the messages arrive and disappear.
Regards,
*Dorien Takeshi*
Technical Manager
*Disaster Recovery Group Limited*
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
[image: DRGEmailLogo]
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Leonardo Certuche *Sent:* Tuesday, 9 February 2010 9:40 a.m. *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Email Processing
Hi,
Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages.
Leonardo Certuche
On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote:
Hi there,
I’ve tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn’t appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I’ve only setup a mailbox in the “Postmaster Admin” section.
*Dorien Takeshi*
Technical Manager
*Disaster Recovery Group Limited*
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
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Checking your syslog is a great way to be able to trace this type of thing. The logging in OTRS is pretty good. James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, 9 February 2010 8:00 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Processing Hi, Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccount? Leonardo Certuche On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote: Hi there, It's IMAP, well actually IMAPS but same thing. I have connected to it from Outlook using MAPI and I can see the messages arrive and disappear. Regards, Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, 9 February 2010 9:40 a.m. To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Processing Hi, Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages. Leonardo Certuche On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote: Hi there, I've tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn't appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I've only setup a mailbox in the "Postmaster Admin" section. Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
System Log comes up empty? Now I know that's not right... Currently have OTRS 2.4.6 with ITSM 1.3.2 installed on Windows Server 2003 using StrawberryPerl package.
Will move Linux-based if I have to.
Umm, I checked the Queue and the other thing, and they are all valid.. Do I need to have a "Customer User" created for the ticketing to work?
Dorien Takeshi
Technical Manager
Disaster Recovery Group Limited
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nzmailto:dorien.takeshi@drgroup.co.nz
DRGEmailLogo
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]mailto:[mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Tuesday, 9 February 2010 10:00 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Email Processing
Hi,
Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLoghttp://index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccounthttp://index.pl?Action=AdminMailAccount?
Leonardo Certuche
On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi
Customer user is not a requirement. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dorien K. Takeshi Sent: Tuesday, 9 February 2010 9:47 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Processing System Log comes up empty? Now I know that's not right... Currently have OTRS 2.4.6 with ITSM 1.3.2 installed on Windows Server 2003 using StrawberryPerl package. Will move Linux-based if I have to. Umm, I checked the Queue and the other thing, and they are all valid.. Do I need to have a "Customer User" created for the ticketing to work? Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, 9 February 2010 10:00 a.m. To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Processing Hi, Did you associate the mail account to a queue? Is the queue active? What do you see in /otrs/index.pl?Action=AdminLog after you click on the Run Now link on /otrs/index.pl?Action=AdminMailAccount? Leonardo Certuche On Mon, Feb 8, 2010 at 3:54 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote: Hi there, It's IMAP, well actually IMAPS but same thing. I have connected to it from Outlook using MAPI and I can see the messages arrive and disappear. Regards, Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche Sent: Tuesday, 9 February 2010 9:40 a.m. To: User questions and discussions about OTRS. Subject: Re: [otrs] Email Processing Hi, Did you set up a POP3 or an IMAP mailbox? I'm asking because if it's POP3 and if some other mail client has that same account configured, OTRS won't be able to fetch any messages. Leonardo Certuche On Mon, Feb 8, 2010 at 3:23 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote: Hi there, I've tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn't appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I've only setup a mailbox in the "Postmaster Admin" section. Dorien Takeshi Technical Manager Disaster Recovery Group Limited Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632 Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Hi Check the Dispatching option. Please refer http://doc.otrs.org/2.2/en/html/x1267.html Regards Sourabh Sarwate On Mon, Feb 8, 2010 at 10:23 PM, Dorien K. Takeshi < Dorien.Takeshi@drgroup.co.nz> wrote:
Hi there,
I’ve tried to setup my email processing, and it appears to be working, as messages are disappearing from my mailbox, but I cannot find them in OTRS at all? It doesn’t appear to be doing anything with the emails? Where can I check to see what has happened to them or am I missing something? I’ve only setup a mailbox in the “Postmaster Admin” section.
*Dorien Takeshi*
Technical Manager
*Disaster Recovery Group Limited*
Unit 6, 10 Canaveral Drive, Rosedale, North Shore City, Auckland, New Zealand, 0632
Ph: +64 9 478 9134 | Mob: +64 21 822 832 | Email: dorien.takeshi@drgroup.co.nz
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--
participants (4)
-
Dorien K. Takeshi -
James Morgan -
Leonardo Certuche -
Sourabh Sarwate