Hi I am trying to restrict the number of SLAs shown in the dropdown depending on the service selected with ACL. I used code Possible => { Ticket =>{ SLA => ['Customer Query'], }, }; Is SLA the correct reference as this does not seem to work. Have been able to limit services based on queue selected. Louis Becker Project Control Manager T +264 855 550 000 C +264 855 510 136 F +264 855 202 010 Louis.Becker@leo.na http://www.leo.na From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: 09 June 2010 11:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] Help on a postmaster filter Hi, On 09.06.2010, at 12:12, Martignier, Philippe wrote: I don't want to get the internal mails to create tickets So I did the following From: wipo.int To : income.accounts@wipo.int X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int. That one should create a ticket How can modifiy the From statement in order to make "and not curracc@wipo.int" Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.

go to SysConfig, search for "sort", choose Frontend::Agent::Ticket::ViewQueue and select what you'd like it sorted on by default, age being the default. If you want to sort it on the fly, i don't know if there's a way to do that. Neil On Wed, Jun 9, 2010 at 1:37 PM, TechFan wrote:

Related issue. . .is it possible to reorder tickets somehow? I don't see a method for doing this in the web interface. . .

----- Original Message ----- From: Nils Leideck - ITSM To: "User questions and discussions about OTRS." Sent: Wednesday, June 09, 2010 8:50:18 PM Subject: [otrs] Help on a postmaster filter

...

Hi,

On 09.06.2010, at 12:12, Martignier, Philippe wrote:

I don’t want to get the internal mails to create tickets So I did the

...

following From: wipo.int To : income.accounts@wipo.int mailto:income.accounts@wipo.int

X-Ignore = Yes It works perfectly, all emails containing wipo.int are ignored and do not create tickets. Now they ask me for an expection for curracc@wipo.int . That one should create a ticket How can modifiy the From statement in order to make “and not curracc@wipo.int mailto:curracc@wipo.int”

Just create an additional Filter that is executed after the one you have already. Set the Ignore flag to no again and define other settings as you need.

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net mailto:nils.leideck@leidex.net

nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/