get the answer, 1. enable customer group feature. 2. create customer group named customers. 3. set the default customer group like customers, users, 4. define the ACL like this; $Self->{TicketAcl}->{'ACL-Name-1'} = { Properties => { # current ticket match properties CustomerUser => { Group_rw => [ 'customers', ], }, }, Possible => { # possible ticket options Ticket => { Type => ['Incident','Incident::ServiceRequest',], Queue=> ['1st_Line','1st_Line::Desktop','1st_Line::Notes','1st_Line::Networking','1st_Line::Application','1st_Line::Telephone','ServiceRquest',], }, }, }; work fine.. On Tue, Apr 7, 2009 at 11:22 AM, Jeffery Chen Fan wrote:

when i set the ACL,

$Self->{TicketAcl}->{'ACL-CustomerUser'} = { properties => { CustomerUser => {

}, }, Possible => { Ticket => {

}, };

System report.

Software error:

Undefined subroutine &Kernel::Config::Load called at d:/OTRS/OTRS//Kernel/Config/Defaults.pm line 2145.

2009/1/9 Lucio de Aquino Marinho

I tried to do this with ACL without Sucess , you you had some tip ,

...

please share with us

Lucio de Aquino Marinho

Leonardo Certuche escreveu:

Hi,

I haven't done it, but I guess you can achieve it using ACLs http://doc.otrs.org/2.3/en/html/c1947.html Let us know how it goes, now that I think about it, that makes a lot of sense and it would be nice to implement it.

Cheers,

2009/1/8 Camilo Vieira

...

Hi,

Does anyone know whether it is possible to create different templates of "type" in admin interface to assign for each clients?

I intend to configure only "Incident" and "Service Request" for the customer and configure "Incident", "Service Request" and "Problem" for the help desk analysts.

Help me!

*Camilo Vieira *• Coordenador de Infra-estrutura de redes *Navita http://www.navita.com.br/ • Portaishttp://www.navitaportal.com/e BlackBerry http://www.blackberrycorporativo.com.br/ *• 55 11 3055-2001

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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia

------------------------------

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-- Jeffery ___ /\__\ "What is the world coming to?" \/__/

-- Jeffery ___ /\__\ "What is the world coming to?" \/__/