remove ticket hook divider, etc...
Hi Guys, It's me again :) Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work. Cheers, Rebs
Also, for the Ticket::NumberGenerator, is there a possibility to have its
value to be the same as the ticket number/id? Can you guys show me how to do
these things?
Thanks in advance!
On Wed, Jun 4, 2008 at 2:12 PM, adrian guevara
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work.
Cheers,
Rebs
Hi Adrian, No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm. -- Lars ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of adrian guevara Sent: Wednesday, June 04, 2008 8:12 AM To: User questions and discussions about OTRS.org Subject: [otrs] remove ticket hook divider, etc... Hi Guys, It's me again :) Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work. Cheers, Rebs
Hi Lars,
Thanks for the reply. Are you referring to the ticket hook or the ticket
number generator, or both?
On Wed, Jun 4, 2008 at 6:29 PM, Lars Jørgensen
Hi Adrian,
No, it's not possible. We needed to do the same and had to hack Kernel/System/Ticket/Article.pm.
-- Lars
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *adrian guevara *Sent:* Wednesday, June 04, 2008 8:12 AM *To:* User questions and discussions about OTRS.org *Subject:* [otrs] remove ticket hook divider, etc...
Hi Guys,
It's me again :)
Is there a way to remove the ticket hook, the divider and the number generator on the email sent out by otrs? If not, is it possible to configure it in such a way that the subject is shown first before the ticket hook, etc. ? I tried disabling those from Core::Ticket, and it doesn't seem to work.
Cheers,
Rebs
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
-
adrian guevara -
Lars Jørgensen